EMPIRICAL INVESTIGATION OF EFFECT OF HUMAN RESOURCES ON PERFORMANCE OF CREDIT ONLY MICROFINANCE INSTITUTIONS IN NAIROBI CITY COUNTY, KENYA
Abstract
The purpose of this study was to determine the effect of human resources on performance of Credit Only Microfinance Institutions in Nairobi City County, Kenya. Both descriptive and explanatory research design were adopted in this study. The target population of 309 respondents was drawn from the 30 Credit Only Microfinance Institutions headquartered in Nairobi City County, Kenya. A sample of 171 respondents was selected using stratified and simple random sampling techniques. The study utilised primary data which was collected using semi structured, self-administered questionnaire. Data was analysed using descriptive statistics and regression analysis presented in tables and graphs. The study found that human resources significantly affected performance of credit only microfinance institutions in Nairobi City County. The study therefore recommended that the management should carefully manage human resources to improve performance of microfinance institutions. The study suggested that other studies be conducted on other deposit taking microfinance institutions and other financial institutions such as commercial banks to establish if similar results would be obtained. The study also suggested that others studies should be conducted covering periods longer than five years to establish if similar results would be obtained.
Key words: Human resources, Performance, Credit only Microfinance Institutions
CITATION: Kimaru, I. W., & Kinyua, G. (2018). Empirical investigation of effect of human resources on performance of credit only microfinance institutions in Nairobi city County, Kenya. The Strategic Journal of Business & Change Management, 5(4), 2133 - 2141.
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DOI: http://dx.doi.org/10.61426/sjbcm.v5i4.1014
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