A FRAMEWORK OF FACTORS AFFECTING EMPLOYEE JOB SATISFACTION IN NON-GOVERNMENTAL ORGANIZATIONS IN ZAMBIA
Abstract
Human capital is the most precious and important asset of any organization and as such, employee job satisfaction has now become one of the top priority areas in every industry. Most studies on employee job satisfaction have been conducted in the developed countries and particularly on the private sector with fewer studies conducted on NGOs which operate in different environments and challenges. There seems to be no study on the factors affecting employee job satisfaction in Zambia’s NGO sector and against this background, this study was undertaken to fill the information gap. The purpose of this study was to identify the main factors affecting employee job satisfaction in the non-governmental organizations in Zambia using Herzberg two-factor theory. The study was conducted using a descriptive survey research design. The target population consisted of 64 fixed term employees of 3 NGO’s which are IITA, MCA-Zambia and PATH. Fifty-five (55) questionnaires were distributed to the three (3) organizations, and a total of 51 questionnaires were filled and returned representing a response rate of 92.7%. The findings of this study indicate that among the six (6) job facets identified by Herzberg, only promotion/growth, job security, pay/allowances and recognition were the main factors affecting employee job satisfaction in the NGOs sector in Zambia. Based on these findings, a framework of factors that could help improve employee job satisfaction was developed.
Keywords: Job Satisfaction, Factors, Herzberg two-factor Theory
CITATION: Banda, P. (2023). A framework of factors affecting employee job satisfaction in non-governmental organizations in Zambia. The Strategic Journal of Business & Change Management, 10 (3), 11 – 22.
Full Text:
PDFReferences
Aziri, B. (2011). Job Satisfaction: A literature review. Management Research and Practice, 77-86.
Armstrong. (2006). Handbook of Human Resource Management Practice. London: Kogan Page Limited.
Bunchapattanasakda, C., Wiriyakosol, S., & Ya-anan, M. (2012). Leadership Roles on Employee Retaining Practice in Nongovernment Organizations (NGOs): The Case of Thailand. International Journal of Business and Social Science, Vol. 3 No. 8.
Dessler, G. (2005). Human Resource Management. New Jersey: Pearson Prentice Hall.
Dwumah, P., Gyasi-Boadu, N., & Ayamga, L. A. (2015). Pay and Supervision as Correlates of Job Satisfaction among Junior Workers in a Ghanaian University. Journal of Social Sciences and Humanities, 540-544.
Heng, T. N. (2009). Case Study of Factors Influencing Jobs Satisfaction in Two Malaysian Universities. International Business Research.
Jandaghi, G., Mokhles, A., & Bahrami, H. (2011). The impact of job security on employees’ commitment and job satisfaction in Qom municipalities. African Journal of Business Management, 6853-6858.
Khan, S. A. (2000). Reward and Compensation Strategy: Issues and Challenges. Management & Change.
Lewis, D., & Kanji, N. (2009). Non-governmental organizations and development. New York: Routledge.
Mallah, M., Keerio, M., & Shah, P. D. (2015). Role of Organizational Justice and Job Security on Employee’s Job Satisfaction: Study of IBA Community Colleges. International Journal of Management Sciences and Business Research.
Mullins, L. J. (2010). Management & Organisational Behaviour. Essex: Pearson Education Limited.
Mugenda & Mugenda. (2003). Research Methods, Quantitative and Qualitative Approaches. Nairobi: Acts Press.
Muguongo, M. M., Muguna, A. T., & Muriithi, D. K. (2015). Effects of Compensation on Job Satisfaction among Secondary School Teachers in Maara Sub - County of Tharaka Nithi County, Kenya. Journal of Human Resource Management, 47-59.
Miles, M., & Huberman, A. (1994). Qualitative data analysis: An expanded sourcebook. London: Sage Publications.
Malik, M. E., Danish, R. Q., & Munir, Y. (2012). The Impact of Pay and Promotion on Job Satisfaction: Evidence from Higher Education Institutes of Pakistan. American Journal of Economics.
Mishra, D. P. (2013). Job Satisfaction. Journal of Humanities and Social Science, 45-54.
Nalem, L. J. (2015). Factors influencing job satisfaction on employee out-put. The case of Tole tea estate and Buea council.
Njoroge, S. N., Nzulwa, D. J., & Kwena, R. (2016). Determinants of Employee Turnover in Non-Governmental Organizations in Kenya; Case of Johns Hopkins. The Strategic Journal of Business & Change Management, 197 - 217.
Orodho, & Kombo. (2009). Techniques of Writing Research Proposals and Reports. Masola publishers: Nairobi.
Ogonda, F. O., Orwa, B. H., Peter, W. P., & Jedida, M. V. (2015). An Analysis of Work Motivation and Teacher Job Satisfaction in Public Secondary Schools in Rarieda Sub-County, Kenya. Journal of Investment and Management, 377-390.
Robbins, S. P. (1993). Organizational Behaviour: Concepts, Controversies, and Applications. New Jersey: Prentice Hall.
Staples & Higgins. (1998). A Study of the Impact of Factor Weightings on Job Satisfaction Measures. Journal of Business and Psychology, 211-232.
Spector, P. E. (1997). Job Satisfaction: application, assessment, causes and consequences. California: Sage Publications Inc.
Tessema, M. T., Ready, K. J., & Embaye, A. B. (2013). The Effects of Employee Recognition, Pay, and Benefits on Job Satisfaction: Cross Country Evidence. Journal of Business and Economics, 1-12.
Vann, J. C. (2017). Relationships between Job Satisfaction, Supervisor Support, and Profitability among Quick Service Industry Employees. Walden Dissertations and Doctoral Studies Collection at Scholar Works.
DOI: http://dx.doi.org/10.61426/sjbcm.v10i3.1081
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.
PAST ISSUES:
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.