Over the years, employee involvement has been identified as one of the organization’s most important key ingredient for performance, growth and global competitiveness. It is common cause that every employee in a business should understand the objectives and pull in the same direction to maximize profit and growth thus performance of that business. There is a measure of success stories in this regard especially where employee and productivity issues occupy the center stage; morale, commitment and involvement are positively affected. The general objective of this study was to establish the determinants influencing employee involvement on performance of airline industry in Kenya with Kenya Airways as the study area. The study adopted descriptive survey and target population was 1710 employees in Kenya Airways headquarters and sample of 171 employees or 10% of the target population was used in this study. A stratified sampling technique method was used and data was collected through the use of questionnaires. The secondary data was obtained from published documents such as journals, periodicals, magazines and reports to supplement the primary data. A pilot study was conducted to pretest the validity and reliability of instruments for data collection. The data was analyzed by use of both qualitative and quantitative methods with the help of Statistical Package for Social Sciences (SPSS) version 21 and Excel. The study established that human resource policies, reward management, work environment and leadership influenced positively and significantly performance of Kenya Airways. The correlation and regression analysis showed that reward management was the most significant factor of the independent variables at 5% level of significance and 95% level of confidence.

Key Words: Employees, Performance, Airline Industry

Full Text:



Albrecht, William P. (2008). Economics. Englewood Cliffs, Prentice-Hall, New Jersey.

Armstrong M. (2010).The Handbook of Management Techniques. Kogan Page Publishers. London

Birkland T (2005).Introduction to Economic, Pitman Publishing Company. Cambridge

Blakemore N (2008). Organization Development. Arrow Publisher. Connecticut.

Blythe J (2006). Principles and Practice of Marketing, Jennifer Pegg Cambridge. Madrid

Bryman A and Bell E. (2005).Business Research Methods. Oxford University Press Publishers. London.

Burnet R (2011), Organizational Behavior. Prentice Hall, New Jersey.

Carter, J.R. (2010). Human Resource Management. Parkland Publishers. Stockholm

Chapman P,(2013).Organization Behaviour. Gretonleer Publishers. Sydney

Coventry W (2007), Management Made Simple. Pitman Publishing Company. Cambridge

Dooley D (2005).Social Research Methods. Prentice Hall Publishers Ltd.. New Jersey:

Drucker P (2007), Practices Of Management. Heinman Condon Publishers. London

DubrinJ. Andrew (2007). The Manager’s Domestic and International Environment. Essentials of Management, 4th Ed, South-Western College Publishing. Kansas.

Forbes (2010): Leadership Success Always Starts with Vision. European Business Journal.Volume 10.

Hawkin K (2011) Labour Turnover and its impact –Harvard Business Journal review, Havard Business School Publications. U.S.A

InseadKelloy (2009). Financial Times, London business school and Wharton. London

Jobber D (2008).Principle and Practice Of Marketing. LateyPublishers. Shieflied

Kent L (2008) Identifying Common Causes of Low Productivity. International Labour Organization.LasAngelos. California.

Kotler P (2011). Marketing Management. Prentice – Hall International Publishers. New Jersey:

Laison M (2011) Engaging Employees Through High-Involvement. Ivey Business Journal. Work Practices. Vancouver.

Madison Performance Group (2011). Six Guiding Principles for Better Communication. An Informed Employee is a Productive Employee. International Journal. Philadelphia.

McCarthyHandParreault M (2010). Basic Marketing. Prentice Hall. New Jersey.

Michael E. Porter, (2006).What is Strategy? Harvard Business Review. U.S.A

Milgrom P and Roberts J (2010).The Economics of Modern Manufacturing: Technology, Strategy, and Organization. American Economic Review.

Milgrom P, Yingyi Q and Roberts J (2008).Complementarities, Momentum, and Evolution of Modern Manufacturing, American Economic Review, Illinois.

Mugenda M.O and Mugenda G.A (2006).Research Methods. Qualitative and Quantitative Approaches. Acts press. Nairobi

Murlis I, Michael Armstrong & Helen R (2004). Reward management: a handbook of remuneration strategy and practice (5th ed. ed.). London [u.a.]: Kogan Page.

Nation Media Group (2009), Daily Nation of 12th September, Nation Media Group. Nairobi

Nick J and Nelson K (2007).Small Enterprise Development. Policies and Program. International Labour Organization. Geneva. Switzerland.

Nwagbara. U (2010) Rethinking Labour Turnover: Prospecting For Shared Leadership. Esteem Publishers. Lagos.

Pyle W and Larson K (2008).Fundamental Accounting Principles. Homewood Publishers, Illinois

Sadhard W. (2005) .Organization Dynamics. Kepteors publishers. Istanbul.

Sagemo P (2012). Management Dynamics, EAEP. Cambridge


  • There are currently no refbacks.