DETERMINANTS INFLUENCING EMPLOYEE INVOLVEMENT ON PERFORMANCE OF AIRLINE INDUSTRY: A CASE OF KENYA AIRWAYS

PAMELA KEMUNTO OMBEGO

Abstract


Over the years, employee involvement has been identified as one of the organization’s most important key ingredient for performance, growth and global competitiveness. It is common cause that every employee in a business should understand the objectives and pull in the same direction to maximize profit and growth thus performance of that business. There is a measure of success stories in this regard especially where employee and productivity issues occupy the center stage; morale, commitment and involvement are positively affected. The general objective of this study was to establish the determinants influencing employee involvement on performance of airline industry in Kenya with Kenya Airways as the study area. The study adopted descriptive survey and target population was 1710 employees in Kenya Airways headquarters and sample of 171 employees or 10% of the target population was used in this study. A stratified sampling technique method was used and data was collected through the use of questionnaires. The secondary data was obtained from published documents such as journals, periodicals, magazines and reports to supplement the primary data. A pilot study was conducted to pretest the validity and reliability of instruments for data collection. The data was analyzed by use of both qualitative and quantitative methods with the help of Statistical Package for Social Sciences (SPSS) version 21 and Excel. The study established that human resource policies, reward management, work environment and leadership influenced positively and significantly performance of Kenya Airways. The correlation and regression analysis showed that reward management was the most significant factor of the independent variables at 5% level of significance and 95% level of confidence.

Key Words: Employees, Performance, Airline Industry


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