ETHICAL COMMUNICATION ISSUE OF TRUSTWORTHINESS AND ITS IMPACT ON ORGANIZATIONAL EFFICIENCY OF THE NIGERIAN IMMIGRATION SERVICE, RIVERS STATE
Abstract
This paper was an expository study of how communicational ethical issues such as trustworthiness impact organizational efficiency of immigrations service in Rivers State. The objective of this study was to assess the relationship between trustworthiness and organizational efficiency. Questionnaires were the major instruments used in gathering primary data and findings were analysed using regression and correlational analysis. The study found that trustworthiness as an ethical communication tool significantly relates to the efficiency of the Nigerian Immigration Service in Rivers State. Trustworthiness is communicated by the display of acts or behaviours which are considered worthy. The study concluded that communicational ethics whose values in this study were established as trustworthiness significantly relates to efficiency-factors of time saving and cost reduction. The Nigerian Immigration Service was found to lack the efficiency-driven values as revealed in this study and as such must be repositioned to reflect these essential values to enable it compete more favourably. The study recommended that in order for immigration services to maintain their ethics in River State, the Federal Government should overhaul the Immigration Service with a view to enthroning the culture and values of communication ethics; Officers who had maintained high ethical standards should be publicly commended and rewarded accordingly; also officers with sound ethical records and orientation should be appointed into the members of Ethics and Disciplinary unit of the Service and Ethics and Disciplinary unit of the Service should evolve a realistic method for checkmating unethical and sharp practices and behaviours among the officers.
Keywords: Trustworthiness, Communication, Ethics, Efficiency, Immigration, Organizational
CITATION: Bestman, A. E., & Maamah, B. L. (2019). Ethical communication issue of trustworthiness and its impact on organizational efficiency of the Nigerian Immigration Service, Rivers State. The Strategic Journal of Business & Change Management, 6 (2), 995 –1005.
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DOI: http://dx.doi.org/10.61426/sjbcm.v6i2.1142
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