SUPPLIER RELATIONSHIP MANAGEMENT AND VENDORS’ PERFORMANCE EVALUATION IN THE RIVERS STATE BUREAU FOR PUBLIC PROCUREMENT (RSBOPP), NIGERIA
Abstract
The purpose of this study was to empirically assess the association between supplier relationship management and vendors’ performance evaluation in the Rivers State Bureau on Public Procurement, Nigeria. The study adopted a cross-sectional survey in its investigation of the variables. Primary data was generated through self- administered questionnaire. The target population of the study was 40, comprising of top and middle levels management staff drawn from the 8 departments of the Rivers State Bureau on Public Procurement, Port Harcourt. Due to the size of the population, the entire population was used as a census. The hypotheses were tested using the Spearman’s Rank Order Correlation Statistics. The tests were carried out at a 95% confidence interval and a 0.05 level of significance. The study findings revealed that there is a significant relationship between supplier relationship management and vendors’ performance evaluation in the Rivers State Bureau on Public Procurement. The result of the findings further revealed that supplier relationship management gave rise to cost performance and quality performance as well. The study recommends that institutionalization of enterprise resource planning system by the management of Rivers State Bureau on Public Procurement will streamline supplier (vendor) relationship management system and optimize cost performance, which is capable of transforming Rivers State Bureau on Public Procurement into a virtual organization.
Keywords: Supplier Relationship Management, Vendors’ Performance Evaluation, Cost Performance and Quality Performance
CITATION: Nkpee, B. S., & Dr. Tamunomiebi, M. D. (2020). Supplier relationship management and vendors’ performance evaluation in the Rivers State Bureau for Public Procurement (RSBOPP), Nigeria. The Strategic Journal of Business & Change Management, 7(1), 298 – 310.
Full Text:
PDFReferences
Ahiauzu, A.I. & Asawo, S.P. (2016). Advanced social research methods. Port Harcourt, Nigeria: CIMRAT.
Amemba, C.S., Nyaboke., Osoro. & Mburu, N. (2013). Challenges affecting public procurement performance in Kenya. International Journal of Research in management, 4(3), 41 – 51.
Ancell, D. (2005). Reducing costs: A practical application of performance – based specification and transaction cost theories. In F. Khosrowshashi (Ed.), 21st Annual ARCOM conference, 7 – 9 September, SOAS, University of London. Association of Researchers in Construction Management. Retrieved from www.arcom.ac.uk.>-docs>proceedings
Appelfeller, W. & Buchholz, W. (2005). Supplier Relationship Management. Strategie, Organisation und IT des modernen Beschaffungs managements, 12(2); 156-170
Business dictionaries online. (2017a). Retrieved from http://www.businessdictionary.com/definition/cost.html
Business dictionaries online. (2017b). Retrieved from http://www.businessdictionary.com/definition/quality-of-performance.html
Chartered Institute of Purchasing and Supply Management of Nigeria (Establishment) Act, 2007.
Cherry, K. (2017). What is social exchange theory in psychology? [e-book]. Retrieved from https://www.verywell.com...>Glossary
Chima, O. (2017). ICRC launches PPP contracts disclosure portal. Thisday Newspapers. Retrieved from http://www.thisdaylive.com/index.php/2017/09/26/icrc-launches-PPP-contractsdisclosure-portal/
CIPS & NIGP (2012). Public procurement practice [e-book].Retrieved from https://www.globalpublicprocurement.org/resource/procurement-practices
Citeman. (2008). Worker involvement – TQM [e-book]. Retrieved from https://www.citeman.com/4450-worker-involvement-tqm.html
Fayezi, S., O’ Loughlin, A. & Zutshi, A. (2012). Agency theory and supply chain management: A structured literature review. Research Gate, 17(5), 556-570
Gabriel, J.M. (2012). Management information system (MIS): Concepts and controversies, Port Harcourt, Nigeria: Cutting Edge.
Gambia Public Procurement Act 2001.Retrieved from gcc.gm>wp-content>uploads2016/06
Gruneberg, S. & Ive, G. (2000).The economics of the modern construction firm. London: Macmillian.
Haralambos, M. & Holborn, H. (2004).Sociology: Themes and perspectives. London: Harpercollins.
Harris, G.L. (1998). Five steps to effective procurement. Journal of Institute for Supply Management(ISM).Retrieved from https://www.Instituteforsupplymanagement.org/pubs/proceedingsdetail.cfm?itemNumber=1078&550=1
Harland, C., Knight, L,. Lamming, R. & Walker, H. (2005). Outsourcing: assessing the risks and benefits for organisations, sectors and nations. International Journal of Operations & Production Management, 25(9), 831 – 850
Ibeh, N. (2018). Jubilation as Nigeria tops list of World Bank 2017 PPP ranking. Naij.com. Retrieved from https://www.google.com.ng/amp/s/www.naija.ng/amp/1143640-nigeria-top-clas-word-bank-2017-PPP-ranking.html
Infrastructure Concession Regulatory Commission [ICRC]. (2017). PPP contract disclosure portal: Key to improvement of infrastructure deficit in Nigeria? ICRC Media & Publicity Unit. Retrieved from http://www.icrc.gov.ng/PPP-contracts-disclosure-portal-key-improvement-infrastructure-deficit-nigeria/
Interagency Procurement Working Group. (2012). UN Procurement Practitioner’s Handbook. United Nations: IAPWG.
Jaja, S.A. & Zeb-Obipi. (2005). Management: Elements and theories (2nded.). Port Harcourt, Nigeria: Pearl.
Johnston, D. A., McCutcheon, D. M., Stuart, F. I. & Kerwood, H. (2004). Effects of supplier trust on performance of cooperative supplier relationships. Journal of Operations Management, 22, 23-38.
Kosgei, R.C. & Gitau, R. (2016). Effect of supplier relationship management on organizational performance: A case study of Kenya Airways Limited. International Academic Journal of Procurement and Supply Chain Management, 2(2), 134 – 148. Retrieved from http://www.iajournals.org/articles/iaPSCM v2 i2 134-134.pdf
Leenders, M.R., Johnson, P.F., Flynn, A.E. & Fearon, H.E. (2006). Purchasing and supply management with 50 supply chain cases (13thed.). New York: McGraw-Hill / Irwin.
Lysons, K. & Farrington, B. (2012).Purchasing and Supply Chain Management (8thed.). England: Pearson Education.
McLachlin, R. & Larson, P. (2011) Building humanitarian supply chain relationships: lessons from leading practitioners. Journal of Humanitarian Logistics and Supply Chain Management
Mettler, T. & Rohner, P. (2009). Supplier relationship management: A case study in the context of health care. Journal of Theoretical and Applied Electronic Commerce Research, 4(3). Retrieved from www.scielo.cl/scielo.php?script=sci_arttext&pid=50718-18762009000300006
Ministry of Niger Delta Affairs. (2016). Project audit was to ensure transparency, accountability – says Usani. Retrieved from http://www.nigerdelta.gov.ng/index.php/new1/169-projects-accountability-says-usani
Muema, F.I. (2016). Supplier relationship management strategies and procurement performance of Sports Kenya [Master’s Research Project, The University of Nairobi, Kenya]. Retrieved from eropository.unobi.ac.ke>handle
Neave, H.R. (1987). Deming’s 14 points for management: Framework for success. Journal of the Royal Statistical Society. 36(5), 561-570 .
Nigerian Supply Management (2014). Jumpstarting the Nigerian manufacturing sector for sustainable development. The Publication of Chartered Institute of Purchasing and Supply Management of Nigeria (CIPSMN), 2, 2.
Obara, L.C. (2003). Management accounting for managers: A strategic perspective. Port Harcourt, Nigeria: The Blueprint.
Ochanyi, C. (2019, October 30). Forensic audit: FG appoints interim management committee for NDDC. vanguardngr.com. Retrieved from
https://www.vanguardngr.com/2019/10/forensic-audit-fg-appoints-interim-management-committee-for-nddc/
Oladipo, O.L. (2012). Procurement, logistic and supply chain management. Lagos, Nigeria: Bulois.
Olga, A. (2014). Quality management in purchasing.(Master’s thesis).Saimaa University of Applied Sciences, Lappeenranta, Southeastern Finland
Onyema, G. (2018, January 13). Wike summons contractor, ministry officials over slow pace of work at hospital. Nigerian Tribune. Retrieved from http://www.tribuneonlineng.com/wike-summons-contractor-ministry-officials-slow-pace-work-hospital/
Oyuke, O.H. & Shale, N. (2014). Role of strategic procurement practices on organizational performance: A case study of Kenya National Audit Office County. European Journal of Business Management, 2(1), 336-341. Retrieved from https://www.ejobm.org
Ozuru, H.N. & Chikwe, J.E. (2009).Electronic commerce: A rudimentary approach. Port Harcourt, Nigeria: University of Port Harcourt Press
Pettu, M.P., Kor, Y.Y. & Mahoney, J.T. (2007). A theory of change in turbulent environments: The sequencing of dynamic capabilities following industry deregulation. Working Papers. Retrieved from http://www.business.uiuc.edu/Working/Pappers/07-0100.pdf
Pfeffer, J. (1982). Organizations and organization theory. London: Pitman.
Procurement Monitor. (2017). Public Private Development Centre (PPPC) [e-book]. Retrieved from http://procurementmonitor.org/ppdc/about-us/
Raheja, D. & Ellis, R. (2007, May).Theory Z of supplier relationship management. Paper presented at the 92nd Annual International Supply Management Conference, Las Vegas, NV.
RSBoPP. (2014). Retrieved from http://rsbopp.rv.gov.ng
Ryals, L.J. & Rogers, B. (2006). The impact of strategic procurement practices on account management. Business Horizons, 42(1), 41 – 50.
Sánchez, S.A. (2013). Application of the agency theory for the analysis of performance-based mechanisms in road management. Paper presented at 13th World Conference on Transport Research, Rio de Janeiro, Brazil. Retrieved from www.wctrs-society.com>rio>selected
Sanderson, J., Longsdale, C. & Mannion, R. (2015). Towards a framework for enhancing procurement and supply chain management practice in the NHS: Lessons for managers and clinicians from a synthesis of the theoretical and empirical literature. NIHR Journals Library. Retrieved from https://www.ncbi.nim.nih.gov/books/NBK286086/
Seurvey, T.T. (2015). Effects of strategic procurement on competitiveness of commercial Banks operating in Kenya: A case study of Standard Chartered Bank Limited, IOSR Journal of Business and Management (ISOR-JBM),17(2) 77-89.
Shin, H., Collier, D.A. & Wilson, D.D. (2000). Supplier management orientations and supplier/buyer performance. Journal of Operations Management, 18, 317–333.
Talluri, S. (2003). Vendor evaluation with performance variability: A max-min approach. European Journal of Operational Research, 146(3), 543-552.
TheGuardian (2019, October 31). NDDC and that forensic audit. m.guardian.ng. Retrieved from
http://m.guardian.ng/opinion/nddc-and-that-forensic-audit/.
The Nation Nigeria (2016). Minister laments abandoned projects in Niger/Delta. thenationonlineng.net. Retrieved from https://www.google.com.ng/amp/thenationonlineng.net/minister-laments-abandoned-projects-in-nigerdelta/amp/
The Tide. (2018). RSG wants contractors to intensify work on projects. thetidenewsonline. Retrieved from http://www.thetidenewsonline.com/2018/01/01/rsg-wants-contractors-to-intensify-work-on-projects/
Train, A. B. M. (2012).Improved sourcing flexibility through strategic procurement: A case study in a Global Manufacturing Company (Master of Science Thesis). KTH Industrial Engineering and Management, Stockholm, Sweden. Retrieved from https://www.diva-portal.org>smash>get
Ukpai, N. U. (2003). Cost accounting: A managerial emphasis. Port Harcourt, Nigeria: Pre-Joe.
Weele, A. J. V. (2005). Purchasing and supply chain management: Analysis, strategy, planning and Practice (3rded.). London England: Thomson Learning.
HelpMe.com. (2017). Management theory of Frederick Taylor [e-book]. Retrieved from http://www.123helpme.com/management-theory-of-frederickTaylor-view.asp?id=163925
DOI: http://dx.doi.org/10.61426/sjbcm.v7i1.1528
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.
PAST ISSUES:
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.