DRIVERS INFLUENCING EMPLOYEE PERFORMANCE IN AIRLINE INDUSTRY: A CASE OF KENYA AIRWAYS

PAMELA KEMUNTO OMBEGO

Abstract


Over the years, employee performance has been identified as one of the organization’s most important key ingredient for its performance, growth and global competitiveness. It is a common cause that every employee in a business should understand the objectives and pull in the same direction to maximize profit and growth towards achieving the performance of that business. However, there is a measure of unsuccessful stories in this regard especially where employee performance issues occupy the center stage; morale, commitment and performance are negatively affected. The general objective of this study was to establish the drivers influencing employee performance in airline industry in Kenya. The study adopted descriptive survey and target population was 1714 employees in Kenya Airways headquarters and sample of 171 employees or 10% of the target population was used in this study. A stratified sampling technique method was used and data was collected through the use of questionnaires. A pilot study was conducted to pretest the validity and reliability of instruments for data collection. The data was analyzed by use of both qualitative and quantitative methods with the help of Statistical Package for Social Sciences (SPSS) version 21 and excel. The study established that human resource policies, reward management, work environment and leadership influenced positively and significantly the performance of Kenya Airways. The analysis showed that reward management had the strongest positive (Pearson correlation coefficient =.713) influence on employee performance. In addition, human resource policies, work environment and leadership style are positively correlated to employee performance (Pearson correlation coefficient =.544, .655 and .651).The study established that use of human resource policies influenced Employees’ performance in Kenya Airways to a great extent. In this regard, the study recommends that government and other supporting partners should undertake research to come up with the best approaches of human resource policies to increase Employees’ performance in Kenya Airways. This can be done by paying particular attention by involving the employees through influence of training, job manuals and continuous new hire, rewarding employees, provide a conducive working environment efficient and effective leadership style management in decision making. The study also recommends for similar studies to be undertaken for the generalization of the findings of the study.

Key Words:  Drivers, Employee Performance



Full Text:

PDF

References


Albrecht, William P. (2008). Economics. Englewood Cliffs, Prentice-Hall, New Jersey.

Armstrong M. (2010).The Handbook of Management Techniques. Kogan Page Publishers. London

Babbie, E. (2009). Survey research methods (2nd ed.). Belmont: Wodsworth

Birkland T (2005).Introduction to Economic, Pitman Publishing Company. Cambridge

Blakemore N (2008). Organization Development. Arrow Publisher. Connecticut.

Blythe J (2006). Principles and Practice of Marketing, Jennifer Pegg Cambridge. Madrid

Bryman A and Bell E. (2005).Business Research Methods. Oxford University Press Publishers. London.

Burnet R (2011), Organizational Behavior. Prentice Hall, New Jersey.

Cooper, D. R., & Schindler, P. S. (2003). Business research methods (8thed.).United States of America: Tata McGraw-Hill.

Cooper, D. R., & Schinder, P. S. (2010). Business research methods. 11th Ed. New York: McGraw-Hill.

Cooper, D., & Schindler, P. S. (2011). Business research methods (8th ed). New Delhi: Tata: McGraw-Hill Publishing Company. India.

Creswell, J. W. (2003). Research design: Quantitative, qualitative, and mixed methods approaches. Thousand Oaks, CA: Sage

Carter, J.R. (2010). Human Resource Management. Parkland Publishers. Stockholm

Chapman P,(2013).Organization Behaviour. Gretonleer Publishers. Sydney

Coventry W (2007), Management Made Simple. Pitman Publishing Company. Cambridge

Dooley D (2005).Social Research Methods. Prentice Hall Publishers Ltd. New Jersey:

Drucker P (2007), Practices Of Management. Heinman Condon Publishers. London

DubrinJ. Andrew (2007). The Manager’s Domestic and International Environment. Essentials of Management, 4th Ed, South-Western College Publishing. Kansas.

Forbes (2010): Leadership Success Always Starts with Vision. European Business Journal.

Volume 10.

Hawkin K (2011) Labour Turnover and its impact –Harvard Business Journal review, Havard Business School Publications. U.S.A

InseadKelloy (2009). Financial Times, London business school and Wharton. London

Jobber D (2008).Principle and Practice Of Marketing. Latey Publishers. Shieflied

Kent L (2008) Identifying Common Causes of Low Productivity. International Labour Organization. LasAngelos. California.

Kotler P (2011). Marketing Management. Prentice – Hall International Publishers. New Jersey:

Kombo P.O. (2006). Proposal and Writing: An Introduction. Pauline’s Publications Africa.

Kothari, C. R. (2004). Research methodology: Methods and techniques. New Delhi: New Age International (P) Limited Publishers.

Laison M (2011) Engaging Employees Through High-Involvement. Ivey Business Journal. Work Practices. Vancouver.

Madison Performance Group (2011). Six Guiding Principles for Better Communication. An Informed Employee is a Productive Employee. International Journal. Philadelphia.

McCarthyHandParreault M (2010). Basic Marketing.Prentice Hall. New Jersey.

Michael E. Porter, (2006).What is Strategy? Harvard Business Review.U.S.A

Milgrom P and Roberts J (2010).The Economics of Modern Manufacturing: Technology, Strategy, and Organization. American Economic Review.

Milgrom P, Yingyi Q and Roberts J (2008).Complementarities, Momentum, and Evolution of Modern Manufacturing, American Economic Review, Illinois.

Minnaar, F. 2010. Strategic and Performance Management in the Public Sector. Pretoria: Van Schaik Publishers

Mugenda, O.M and Mugenda, A.G.(2008), Research Methods. Quantitative and Qualitative Approaches. Nairobi: ACTS Press

Mugenda M.O and Mugenda G.A (2006).Research Methods.Qualitative and Quantitative Approaches. Acts press. Nairobi

Murlis I, Michael Armstrong & Helen R (2004). Reward management: a handbook of remuneration strategy and practice (5th ed. ed.). London [u.a.]: Kogan Page.

Nick J and Nelson K (2007).Small Enterprise Development.Policies and Program. International Labour Organization. Geneva. Switzerland.

Nwagbara. U (2010) Rethinking Labour Turnover: Prospecting For Shared Leadership. Esteem Publishers. Lagos.

Orodho,A.J. (2003). Essentials of Educational and Social Science Research methods:Qualitative and Quantitative Approaches. Nairobi: Acts Press.

Pyle W and Larson K (2008).Fundamental Accounting Principles. Homewood Publishers, Illinois

Sadhard W. (2005) .Organization Dynamics.Kepteors publishers. Istanbul.

Sagemo P (2012). Management Dynamics, EAEP. Cambridge

Tromp, L.A. (2006) proposal and thesis writing. Pauline publications: Makuyu


Refbacks

  • There are currently no refbacks.