INFLUENCE OF ICT ON SUCCESSFUL PROJECT COMPLETION IN THE KENYAN BANKING INDUSTRY: CASE OF FIVE LARGEST BANKS

Eldoqueen Njeri Mwangi

Abstract


Banks in Kenya are continuously engaging in projects due to the nature of business, technology advancements, competition and customer expectations. Introduction of new products, new channels and systems and expansion of branches and regions are examples of projects undertaken by banks. Successful project completion is a desired common goal in most projects undertaken by different entities across the world. The study examined the influence of ICT on successful project completion in the Kenyan banking industry. The study was guided by research objectives which included finding out to what extent Digital Communication Tools, automated document management software and Project Management Software contribute to successful project completion in the Kenyan banking industry. This research study used a descriptive research design. The target population of this study was 112 staff in PMO in Kenyan offices for KCB, Bank, Equity Bank, Cooperative bank, Standard Chartered bank and Barclays bank. The study used stratified sampling technique to select 30% of the target population. The sample size of this study was 34 respondents. The study used primary data which was collected by use of self-administered questionnaires. The questionnaire were administered by use of a drop off and pick later method to sampled respondents. In processing the qualitative data content analysis was used. The quantitative data in this research was analyzed by use of descriptive and inferential statistics using SSPSS. The study found that use of Project Management Software and Document Management Systems, in project management have a positive influence on successful project completion in the Kenyan banking industry.

Key Words: ICT, Banking Industry, Successful Projects


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References


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