THE EFFECT OF KNOWLEDGE AUDIT AND KNOWLEDGE MANAGEMENT SYSTEMS ON HUMAN CAPITAL IN HUMANITARIAN NON-GOVERNMENTAL ORGANISATIONS IN NAIROBI COUNTY, KENYA
Abstract
Globally, the growing shortage of human capital accompanied by an ageing workforce, frequent staff turnover and effects of Corona Virus Disease (Covid-19) posed serious challenges to humanitarian NGOs. There is a possibility of knowledge risks and shortage of knowledge workers. Knowledge loss and skills deficiency has created a necessity to adopt knowledge management strategies in order to sustain and mitigate the constant exodus of highly skilled and competent workforce. The study examined the influence of Knowledge audit and knowledge management systems on human capital management in humanitarian NGOs in Nairobi County. The study adopted descriptive research design in order to provide a detailed and accurate data. The population of the study comprised eighty (80) humanitarian NGOs operating in Nairobi County as indicated by the Register of NGOs Board of 2019/2020. There was no sample size therefore; the census approach was used since the population was very small. The unit of analysis was humanitarian NGOs while the unit of observation was knowledge managers and key personnel in charge of knowledge management. A questionnaire was the main data collection instrument and was distributed to Knowledge Managers and key personnel in charge of KM in humanitarian NGOs in Nairobi County. Regression model analysis was used to examine and test the relationships between the variables. Data was cleaned, coded and entered into SPSS for both descriptive and inferential statistics to determine the level of knowledge management strategies on human capital management in humanitarian NGOs in Nairobi County in Kenya. A regression model was used to determine the relationship between the variables under study, data that was collected and fed into Statistical Package for Social Sciences (SPSS) software for analysis. Data were analyzed in the form of descriptive statistics as well as inferential statistics (Pearson product-moment correlation, and regression analysis). The data was analyzed and presented in tables. The response rate of the study was at ninety five percent (95%). The findings indicated that knowledge audit and knowledge management system have a positive relationship with human capital management in humanitarian NGO’s in Nairobi County. The study recommended that humanitarian NGO’s in Nairobi County should embrace knowledge management strategies to improve capacity development, knowledge retention and efficiency.
Keyword; Knowledge Audit, Knowledge Management Systems, Human Capital Management
CITATION: Kemboi, G. R., & Nyang’au, S. P. (2020). The effect of knowledge audit and knowledge management systems on human capital in humanitarian non-governmental organisations in Nairobi County, Kenya. The Strategic Journal of Business & Change Management, 7(4), 305 – 318.
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DOI: http://dx.doi.org/10.61426/sjbcm.v7i4.1790
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