EFFECT OF AUTOMATION OF CARGO DOCUMENTATION ON CUSTOMS PERFORMANCE AT THE PORT OF MOMBASA IN KENYA
Abstract
System automation is usually applied to improve customs performance. System automation plays a significant role in simplifying and harmonizing border and administrative procedures. It leads to enhanced efficiency and effectiveness in the customs system. This study sought to establish the effect of automation of cargo documentation on customer performance at The Port of Mombasa, Kenya. This study was founded on the unified theory of technical acceptance and use of technology. The study’s target population constituted of 1500 Clearing Agents. The sample size of 306 was determined using Yamane formula. Simple random sampling was adopted to select respondents from the population. The main data collection instrument adopted for this study was the questionnaire which was self-administered to the respondents. The study found out that that improving automation of cargo documentation leads to improved customs performance (β1 = 0.276; p < 0.05). It was also concluded that improving system automation will lead to improved customs performance at the port of Mombasa in Kenya. It was recommended that all systems between the Partner Government Agencies which include the Kenya Revenue Authority should be interconnected to improve Customs performance at the Port of Mombasa.
Key Words: Automation, Cargo Documentation
CITATION: Mumia, B. J. (2021). Effect of automation of cargo documentation on customs performance at the Port of Mombasa in Kenya. The Strategic Journal of Business & Change Management, 8 (2), 64 – 74.
Full Text:
PDFReferences
Adler, S.P. (2006). Technological determinism. Retrieved March 01, 2018, from http://www-bcf.usc.edu/~padler/research/revisingTechnological%20Determinism.pdf
Aeromarine Capital Group Kenya. (2018). Kenya freight clearance and forwarding procedures. Retrived March 1, 2018, from http://aeromarine.co.ke/clearing- forwarding/custom-clearance/kenya-clearing-forwarding-proceedures/
Akbay, O. S. (2009). Computerization of foreign trade transaction: A case study of Turkey. Trakia Journal of Sciences, 7(3), 43-47.
Alcedo, A.M., & Cajala, V.M. (2015). The present computerization program of the bureau of customs: Focus on import and export transactions. DLSU Research Congress. Manilla, Philippines: De La Salle University.
Au, A.Y., Kauffman, J.R., & Riggins, J.F. (2006). A rational expectations theory of technology adoption: Evidence from the electronic billing industry. Retrieved from https://www.misrc.umn.edu/workshops/2006/spring/yoris.pdf
Bagai, S., & Wilson, J.S. (2006). The data chase: What’s out there on trade costs and nontariff barriers?. Washington, DC: World Bank.
Bakiyem, G.A., & Rusu, L. (2014). E-trade facilitation in Ghana: A capability approach perspective. The Electronic Journal of Information Systems in Developing Countries, 63(5), 1-13.
Best, K. (2009). When mobiles go media: Relational affordances and presentto-hand digital devices. Canadian Journal of Communication, 34(3): 397- 414.
Cantens, T., Raballand, G., & Bilangna, S. (2010). Reforming customs by measuring performance: A Cameroon case study. World Customs Journal, 4(2), 55-74.
Castillo, J.J. (2009). Population sampling techniques. Retrieved March 01, 2018, from Experiment Resources: http://www.experiment- resources.com/population-sampling.html
Chan, F. K. Y., Thong, J. Y. L., Venkatesh, V., Brown, S. A., Hu, P. J. H., and Tam,
K. Y. (2010). Modeling citizen satisfaction with mandatory adoption of an e- government technology. Journal of the Association for Information Systems, 11(10), 519-549.
Chandler, D. (2000). Technological or media determinism. Aberystwyth: Aberystwyth University.
Chatama, Y. J. (2013). The impact of ICT on taxation: The case of large taxpayer department of Tanzania Revenue Authority. Developing Country Studies, 3(2), 91-100.
Cheruiyot, W.K. (2015). I-tax system and service delivery by Kenya Revenue Authority, Nairobi stations (Unpublished masters project). University of Nairobi, Nairobi, Kenya.
Cooper, D.R., & Schindler, P.S. (2014). Business research methods (12th , ed.). New Delhi, India: McGraw-Hill Publishing, Co. Ltd.
Davis, F. D, (1989). Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quart., 13319- 13339.
Dawson, C. (2009). Introduction to research methods: A practical guide for anyone undertaking a research project. London: Newtec.
Devinney, T. M., Yip, G. S., & Johnson, G. (2010). Using frontier analysis to evaluate company performance. British Journal of Management, 21(4), 921– 938.
Edwards-Dowe, D. (2008). E-filing and e-payments - the way forward. Belize City: Caribbean Regional Technical Assistance Centre.
Erceg, A. (2016). The new computerized transit system and e-customs influence on savings in transit time and costs. Business Logistics in Modern Management, 13, 143-152.
Esteve, A. E., Peinado, L. S., & Peinado, E. S. (2008). Moderating Influences on the firms’ strategic orientation-performance relationship. International Small Business Journal, 26(4), 463-489.
Gidisu, T. E. (2012). Automation system procedure of the Ghana Revenue Authority on the effectiveness of revenue collection: A case study of customs division (Unpublished masters thesis). Kwame Nkrumah University of Science and Technology, Kumasi, Ghana.
Gitaru, K. (2017). The impact of system automation on revenue collection in Kenya Revenue Authority (A case study of SIMBA) (Unpublished masters project). University of Nairobi, Nairobi, Kenya.
Gutierrez, N. (2006). Issues in revenue administration, tax compliance, and combating corruption : Public finance and public policy in the new century. Cambridge, Mass.: MIT Press.
Hofmann, B. (2006). When means become ends: Technology producing values.
Media, Technology, & Lifelong Learning, 2(2), 1-12.
Hollingum, J. (2006). Looking to automation to enhance productivity. J. Comput., 15(2), 655-689.
Holloway, S. (2010). Measuring the effectiveness of border management: Designing KPIs for outcomes. World Customs Journal, 4(2), 37-54.
Kenya Revenue Authority. (2017). Customs and border control department. Retrieved March 01, 2018, from http://www.kra.go.ke/notices/pdf2017/Customs%20and%20border%20contro l%20department%20brochure%20v3.pdf
Kombo, D.K., & Tromp, D.L.A. (2009). Proposal and thesis writing: An introduction. Nairobi: Don Bosco Printing Press.
Kothari, C. R., & Gang, W. (2014). Research Methodology Methods and Techniques.
New Delhi, India: New Age International Publishers Limited.
Kothari, C.R. (2004). Research methodology: Methods and techniques (2nd ed.). New Delhi, India: New Age International Publishers Limited.
Leonardi, P.M. (2008). Indeterminacy and the discourse of inevitability in international technology management. Academy of Management Review, 33(4): 975-984.
Leonardi, P.M. (2009). Crossing the implementation line: The mutual constitution of technology and organizing across development and use activities. Communication Theory, 19(3): 278–310.
Lind, A.D., Marchal, G.W., & Wathen, A.S. (2012). Statistical techniques in business & economics (15th ed.). New York, USA: McGraw-Hill/Irwin.
Lumumba, O.M., Obongo, B.M., Obara, P.M., & Ouko, C.O. (2010). The effectiveness of electronic tax registers in processing of value added tax returns. African Journal of Business & Management, 1, 44-54.
Maranga, A.K. (2015). E-government and transformation of public administration in developing countries: A case study of Kenya Revenue Authority (Unpublished doctoral thesis). University of Ottawa, Ontaria, Canada.
Matsumoto, T., & Lee, S.H. (2007). Regional best practice on time release study.
Bangkok, Thailand: WCO Regional Office for Capacity Building.
Mghenyi, C. (2017, December 02). KRA officials blamed for slow cargo clearance. The Star. Retrieved from https://www.the-star.co.ke/news/2017/12/02/kra-officials-blamed-for-slow-cargo-clearance_c1676881
Milimu, S.C. (2015). Factors affecting containerized cargo clearance at Kenya Port Authority. The International Journal of Business & Management, 3(9), 404- 424.
Misa, T.J. (2009). History of technology: In a companion to the philosophy of technology. Oxford, UK: Wiley-Blackwell
Mugenda, A.G. (2013). Social sciences research: Theory and principles. Nairobi, Kenya: Applied Research and Training Services.
Mugenda, A.G. (2011). Social science research; theory and principles. Nairobi: Act press.
Muthama, J. (2013). The effects of revenue system modernization on revenue collection at Kenya Revenue Authority (Unpublished masters project). University of Nairobi, Nairobi, Kenya.
Nkote, H., & Luwugge, T. (2010). The relationship between automation and customs tax administration using empirical evidence from Uganda. Journal of Management, 45(5), 25.
Nsiah, L. (2014). A review of electronic system and process of cargo clearance: A case study of the port of Tema (Unpublished masters dissertion). Regional Maritime University, Accra, Ghana.
Ogula, A.P. (2010). A handbook on educational research (2nd ed.). Port Victoria, Kenya: New Kemit Publishers.
Rabin, M., & Mathew, T. (1998). Psychology and economics. Journal of Economics Literature, 36, 11-46.
Ruto, K.W., & Datche, E. (2015). Logistical factors influencing port performance a case of Kenya Ports Authority (KPA). Int J Cur Res Rev, 7(12), 52-59.
Salehi, M. (2012). Barriers to e-customs in an emerging economy: The case of Iran. Management, 7(2), 129-153.
Serete, C.M. (2015). Factors Affecting Containerized Cargo Clearance at Kenya Ports Authority. The International Journal of Business & Management, 3(9), 404-424.
Sigey, J.K. (2010). The impact of automation as a structural change strategy on customs clearing procedures at Kenya Revenue Authority (Unpublished masters project). University of Nairobi, Nairobi, Kenya.
Sreevidya, U., & Sunitha, K. (2011). Business research methods. Retrieved from http://www.universityofcalicut.info/SDE/business_research_methods.pdf
Sulaiman, E. D. M., Yusoff, Y. M., & Chelliah, S. (2010). Internationalization and performance: small and medium enterprises (SMEs) in Malaysia. International Journal of Business and Management, 5(6), 27-37.
Sykes, T. A. (2015). Support structures and their impacts: A longitudinal field study of an enterprise system implementation. MIS Quarterly, 39(2), 437-495.
Sykes, T. A., Venkatesh, V., & Johnson, J. L. (2014). Enterprise system implementation and employee job performance: Understanding the role of advice networks. MIS Quarterly, 38(1), 51-72.
Tetteh, E.G. (2012). Automation system procedure of Ghana Revenue Authority on the effectiveness of revenue collection: A case study of customs division (Unpublished masters thesis). Kwame Nkrumah University of Science and Technology, Kumasi, Ghana.
Umenweke, M.N., & Ifediora, E.S. (2016). The law and practice of electronic taxation in Nigeria: The gains and challenges. Journal of International Law and Jurisprudence, 7, 101-112.
United Nations Conference on Trade and Development. (2006). Preparing for future multilateral trade negotiations. Geneva, Switzerland: Author.
United States Agency for International Development. (2012). Revenue authorities digital data exchange (RADDEx 2.0). Washington, D.C., USA: Author.
Van Schaik, P. (2009). Unified theory of acceptance and use for websites used by students in higher education. Journal of Educational Computing Research, 40 (2), 229-257.
Venkatesh, V., Morris, M., Davis, G., & Davis, F. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27, 425-478. Venkatesh, V., Thong, J.Y.L., & Xu, X. (2013). Unified theory of acceptance and use of technology: A synthesis and the road ahead. Journal of the Association
for Information Systems, 17(5), 328-376.
Webster, D.M. (2017). Questioning technological determinism through empirical research. Retrieved March 01, 2018, from https://philarchive.org/archive/WEBQTD-3
Wei, L. (2013). A perspective on the impact of trade friction on customs performance. World Customs Journal, 7(1), 81-91.
Willis, K., Homel, P., & Anderson, J. (2010). Developing the capacity and skills for national implementation of a drug law enforcement performance measurement framework. Canberra, ACT: Australian Institute of Criminology.
Wondemagegne, H. (2014). Customs and revenue reforms in Ethiopia: A case study of ASYCUDA++ (Unpublished masters thesis). Addis Ababa University, Addis Ababa, Ethiopia.
Wood, J.T. (2004). Communication theories in action: An introduction (3rd ed.).
Canada: Thompson Wadsworth.
Yamane, T. (1967). Statistics, an introductory analysis (2nd ed.). New York, USA: Harper and Row.
Yang, G. (2009). The internet as a cultural form: Technology and the human condition in China. Knowledge, Technology & Policy 22(2), 109-115.
Young, N. (2009). Understanding the research process and methods: An introduction to research methods. Las Vegas: Act Press.
Zehira, C., & Yavuz, M. (2014). A field research on organizational learning, crisis management capability and firm performance. International Journal of Research in Business and Social Science, 3(3), 1-17.
Zhou, G., & Madhikeni, A. (2013). Systems, processes and challenges of public revenue collection in Zimbabwe. American International Journal of Contemporary Research, 3(2), 49-60.
Zikmund, G.W., Babin, B. J., Carr, C. J. & Griffin, M. (2010). Business research methods (8th ed.). South-Western, Cengage Learning
DOI: http://dx.doi.org/10.61426/sjbcm.v8i2.1970
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.
PAST ISSUES:
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.