REGULATORY PRACTICES AND LOGISTICS SERVICE DELIVERY: CASE STUDY OF KENYA’S CLEARING AND FORWARDING INDUSTRY
Abstract
Regulations on logistics are not transparent to the service providers and often times spread across multiple sectors. In Kenya for instance, regulation of the logistic service sector falls both under the ministry of Finance through the Kenya Revenue Authority and the Ministry of Transport through the National Transport and Safety Authority. As a result of this institutional fragmentation seen in different agencies and ministries, there is less transparency especially on compliance terms and regulations which make it difficult for the team on logistics to offer door-to-door services that are integrated in such control circumstances. The study objectives were to determine the effect of self-regulation on logistics service delivery industry in Kenya and establish the effect of compliance with the code of conduct on logistics service delivery industry in Kenya. The study was conducted in Kenya’s clearing and forwarding industry on a sample population of 950 staff. The study used descriptive research design. Research instruments were subjected for test of validity by use of pilot test, review and judgement from experts. The test-retest method was adopted to determine reliability. Use of semi-structured questionnaires was employed for data collection and analysis done through qualitative and quantitative means. Measures of percentages and frequencies analysis captured quantitative data. For qualitative data, thematic analysis was considered. Results demonstrated that the frequency of logistics service industry training is undertaken more than once annually. It was noted that a majority of respondents believed that lack of uniform regulations for all the government agencies causes delays in the logistics service industry. The study concluded that self-regulation and accreditation are sustainable models of regulation and best alternatives to revive and develop the industry because it will ease compliance enforcement and monitoring. The study recommended the implementation of self-regulation and a defined frequency and quality of training of key stakeholders and agents in the logistics service industry in Kenya to keep them up to date and improve the know-how of its work force.
Key Words: Logistic Service Delivery, Self-regulation and Regulatory Practices
CITATION: Nombi, J., & Njoroge, J. (2022). Regulatory practices and logistics service delivery: Case study of Kenya’s clearing and forwarding industry. The Strategic Journal of Business & Change Management, 9 (2), 710 – 719.
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DOI: http://dx.doi.org/10.61426/sjbcm.v9i2.2293
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