ROLE OF SUPPLIER RELATIONS MANAGEMENT ON THE PERFORMANCE OF HOSPITALS IN KISII COUNTY, KENYA
Abstract
This study sought to find out the role of supplier relations management on the performance of selected hospitals in Kisii County. The methodology of this study was purely qualitative. In the present study, a census survey approach was taken in which the target population comprising all the 115 registered hospitals in Kisii County formed the study sample. Purposive sampling techniques was then employed whereby the units of analysis were key informants comprising top level officials from procurement departments across the 115 hospitals, bringing the sample size to 115. Data was obtained through primary data sources by means of questionnaires administered to a selected sample. Descriptive and inferential statistics were used to analyze the data collected. In descriptive statistics, frequencies, percentages, mean and standard deviation were used. In inferential statistics, regression analysis was used to determine the relationship between variables. The findings were presented in tables and graphs. Descriptive statistics revealed that a majority of practitioners in supplier relations management across the institutions surveyed put significant consideration both in the suppliers’ organizational and financial stability and product quality thereof. There were low adoption levels of various supplier development measures across a majority of the institutions surveyed. It was also found that prices are a key consideration in supply chain performance. The study also found that supplier contracting has moderately to greatly impacted supply chain performance in most of the institutions reached. Inferential statistics revealed a positive correlation is seen between the each supplier relations management aspect and Performance. The strongest correlation was obtained between supplier selection and Performance (r = .798) and the weaker relationship found between Supplier development and Performance (r = .436). Supplier payment and Supplier contracting are also strongly and positively correlated with Performance at correlation coefficient of .716 and .708 respectively. All the independent variables were found to have a statistically significant association with the dependent variable at 0.05 level of confidence.
Key Words: Supplier Selection, Supplier Contracting, Supplier Development, Supplier Payment
CITATION: Achimba, E. O., & Ombui, K. (2022). Role of supplier relations management on the performance of hospitals in Kisii County, Kenya. The Strategic Journal of Business & Change Management, 9 (2), 1287 – 1304.
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DOI: http://dx.doi.org/10.61426/sjbcm.v9i2.2331
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