CHALLENGES IN USING CLOSED-CIRCUIT TELEVISION IN POLICE OPERATIONS IN NAIROBI CITY COUNTY, KENYA
Abstract
Despite the police-operated closed-circuit television (CCTV) system in Nairobi City County being operational since mid-2015, insecurity remains a big problem. Hence, this study endeavored to establish the challenges hindering its effective use. The study used a convergent parallel mixed-methods design, integrating data from surveys, focus groups, and key informant interviews. The study sample was obtained from police officers operating CCTV and those attached to police stations in Nairobi County using cluster sampling and purposive sampling. Descriptive statistics were used to analyze quantitative data, while thematic analysis was used to analyze qualitative data. Findings showed that the most significant challenges confronting the CCTV system were inadequate funding, surveillance evasion, CCTV vandalism, and unrealistic public expectations. The study concluded that the system was underperforming and risked collapsing. It recommended increased and timely funding for the system, quick responses and harsher penalties for CCTV vandalism, and public awareness of CCTV.
Keywords: CCTV Use, Police Operations, Challenges, Public Space, Camera Site
CITATION: Kirui, G., Muiya, B., Ochieng, D., & Waithaka, S. (2023). Challenges in using closed-circuit television in police operations in Nairobi City County, Kenya. The Strategic Journal of Business & Change Management, 10 (1), 635 – 648.
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DOI: http://dx.doi.org/10.61426/sjbcm.v10i1.2566
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