DIGITAL INTEGRATION AND PERFORMANCE OF INFORMATION AND COMMUNICATION TECHNOLOGY AUTHORITY, KENYA
Abstract
This study determined the effect of digital integration on the performance of the Information and Communication Authority, Kenya. The target population was the ICT staff team who were employees at Information and Communication Technology Authority in Kenya. Primary data were employed which were gathered through the use of a semi-structured questionnaire. The findings showed that data analytics significantly influences performance of ICT Authority (β=0.192; p=0.000). Secondly, it was established that Information storage have a significant influence on performance of ICT Authority (β=0.227;p=0.000). Thirdly, IT Infrastructure has a statistically significant impact on performance of ICT Authority (β=0.165; p=0.034). Finally, Management support significantly affect performance of ICT Authority (β=0.413; p=0.000). The study concluded that firms can utilize data analytics to obtain insight into their customers' behavior and detect consumption trends. Furthermore, data insights assist organizations in better understanding how their products are used by individuals, allowing them to better manage their resources for profitability. Secondly, ICT Authority performance is affected by capacity in information storage, communication, retrieval, and distribution. Thirdly, a robust and effective IT infrastructure is critical to the long-term viability of a business. Finally, in order to boost organizational effectiveness, management requires both knowledge and experience on matters relating to information technology. The study recommended that companies should prioritize data analytics to obtain understanding of the patterns of behavior within the company that impact overall performance. Companies should employ advanced data analytics techniques to provide indicators and projections for sustainable development. It was recommended that firms build an information technology infrastructure capable of evaluating large data swiftly and effectively and delivering alternative solutions to problems encountered. Finally, management should develop a policy framework to improve the use of information technology in their sector.
Key Words: Data analytics, Information storage, IT infrastructure, Management support
CITATION: Chiro, E. K., & Kyalo, J. (2024). Digital integration and performance of Information and Communication Technology Authority, Kenya. The Strategic Journal of Business & Change Management, 11 (1), 275 – 295. http://dx.doi.org/10.61426/sjbcm.v11i1.2852
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DOI: http://dx.doi.org/10.61426/sjbcm.v11i1.2852
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