EFFECT OF PROMOTION POLICY ON EMPLOYEE JOB SATISFACTION AT THE RETIREMENT BENEFITS AUTHORITY IN NAIROBI CITY COUNTY, KENYA
Abstract
The purpose of this study was to examine the effect of promotion policy on employee job satisfaction at the Retirement Benefits Authority in Nairobi City County, Kenya. This research was anchored on Herzberg two factor theory. The study used descriptive research design. The target population for this research study comprised of 341 employees in the functional department at Retirement Benefits Authority. 30% of the target population was calculated to arrive at a sample of 102 respondents. The technique of stratified random sampling was employed to gather data from the participants. A survey questionnaire was used to collect primary data directly from the respondents. Data, both primary and secondary, was gathered. A Likert scale along with semi-structured questionnaires was used to collect the primary data for the study. The Retirement Benefits Authority in Nairobi, Kenya provided its Human Resources publications for secondary data collection. Ten respondents, or 10% of the sample size, participated in a pilot study conducted by the researcher. The instrument's validity and reliability was ascertained through the application of Cronbach Alpha with a 0.7 threshold, content, construct, and face-to-face validity. The closed-end questions provided quantitative data. The open-ended questions provided qualitative data. The statistical package for social sciences (SPSS 22) was used for quantitative data analysis using inferential as well as descriptive statistics. The study revealed that promotion policy had a positive significant effect on employee job satisfaction at the Retirement Benefits Authority in Nairobi City County, Kenya. The study concluded that promoting internal mobility through a promotion policy encourages staff members to apply for jobs for which they are qualified and aligned with their long-term professional goals and interests. The study recommended that legal requirements for hiring and promotions should be covered in training for human resource managers and hiring decision makers.
Key Words: Compensation Policy, Training and Development, Promotion Policy, Occupational Health & Safety
CITATION: Mutisya, B. M., & Makhamara, F. (20242). Effect of promotion policy on employee job satisfaction at the retirement benefits authority in Nairobi City County, Kenya. The Strategic Journal of Business & Change Management, 11 (1), 786 – 795. http://dx.doi.org/10.61426/sjbcm.v11i1.2885
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DOI: http://dx.doi.org/10.61426/sjbcm.v11i1.2885
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