NEXUS BETWEEN STRATEGIC PLANNING PRACTICES AND SERVICE DELIVERY: AN EVALUATION OF NAIROBI CITY COUNTY GOVERNMENT, KENYA
Abstract
This study was carried out to examine the effect of strategic planning practices on service delivery of Nairobi City County Government, Kenya. The study used a descriptive research design. The target population comprised of 32 Senior directors, 264 departmental managers and 42,730 operations staff in ten departments in Nairobi County government. The sample size was determined through Yamane (1967) sampling formula to have 30 senior directors, 159 departmental managers, and 396 operation staff in ten departments. A pre-test study was done in Kiambu County government whose respondents comprised of 3 senior directors, 16 departmental managers, and 40 operation staff in the ten departments. Validity was measured through content, construct, and criterion validity while Cronbach Alpha Coefficient was used to measure reliability. Analysis of quantitative data was done using SPSS software. The results implied that there was a positive and significant relationship between strategic planning practices variables and service delivery. The study found out that the county government had still not yet been able to overcome corruption threats effectively when developing strategies being formulated. There was unsupportive reward structure demotivating the required management staff from enhancing efforts to come up with unique strategies that could spur excellence service delivery. Increased political influence still interfered with the incorporation of the strategies to the operations. Budgets in support of the set goals were insufficient to validate on the need for developed strategies hence negatively affecting the amounts of allocated resources. The county government leadership should ensure that there is consistent training made to the strategic management on how to effectively develop strategies. The county revenue board should develop clear strategies that aim at allocating some percentage of the revenue to support the rewarding structure on most effective strategies. Management should develop clear work policy that seeks to separate politics and the management of the county government. The county government’s leadership should develop more training on articulate methods of budgetary preparation that is supported by facts.
Keywords: Strategic Planning Practices, Service Delivery, Nairobi City County Government, Kenya
CITATION: Ochenge, J. M. & Maina, S. (2025) Nexus between strategic planning practices and service delivery: An evaluation of Nairobi City County Government, Kenya. The Strategic Journal of Business & Change Management, 12 (1), 343 – 361. http://dx.doi.org/10.61426/sjbcm.v12i1.3192
Full Text:
PDFReferences
Ambetsa, O. M., Kadima, M. J., & Miroga, J. (2022). Strategic planning and service delivery in water department in the county government of Kakamega; Kenya. The Strategic Journal of Business & Change Management, 9(2), 348 – 361.
Benzaghata, M. A., Elwalda, A., Mousa, M. M., Erkan, I., & Rahman., M. (2021). SWOT analysis application: An integrative literature review. Journal of Global Business Insights, 6(1), 55-73.
Biondi, L., & Russo, S. (2022). Integrating strategic planning and performance management in universities: A multiple case-study analysis. Journal of Management and Governance, 26(1), 417–448.
Booker, Q.S., Austin, J. D., & Balasubramanian, B.A. (2021). Survey strategies to increase participant response rates in primary care research studies. Family Practice, 38(5), 699–702.
Dakuku, P. (2021). Zulumnomics, the civil service and Nigeria’s economic revival.
Drago, H.F., de Moura, G.L., da Silva, L.S.C.V., da Veiga, C.P., Kaczam, F., Rita, L.P.S., & da Silva, W.V. (2023). Reviewing the relationship between organizational performance, dynamic capabilities and strategic behavior. SN Business & Economics, 3(5), 1-22.
Druker, P. F. (1954). The practice of management; Butterworth. Heinemann
Ethics and Anti-Corruption Commision (2023). National Ethics and Corruption Survey (NECS), 2023.
Fernandes, B.C.L., & Gomes, J.V. (2023). OKR methodology: Case study in Sebrae Meier. International Journal of Strategic Decision Sciences, 14(1), 1-11.
Hatoum, M.B., Nassereddine, H., Musick, S., & El-Jazzar, M. (2023) Investigation of PESTEL factors driving change in capital project organizations. Frontiers in Built Environment, 9(1207564), 1-20.
Irikefe, P. O. (2021). Effect of Objective and Key Results (OKR) on organizational performance in the hospitality industry. International Journal of Research Publications 91(1), 185-195.
Johanson, J. E., & Vakkuri, J. (2020). Strategy and performance in public policy: Strategic management in government.
Kamau, J. M., Ong’ang’a., & Ouko, K.G. (2021). Monitoring and evaluation for quality service delivery in pre-primary schools in Murang’a County, Kenya. Open Journal of Social Sciences, 9(5), 409-427.
Kansongue, N., Njuguna, J., & Vertigans, S. (2023) A PESTEL and SWOT impact analysis on renewable energy development in Togo. Frontiers in Sustainability, 3(990173). 1-19.
Kenya National Bureau of Statistics (KNBS) and Ministry of Health (MoH) (2022). Kenya demographic and health survey: Fact sheet.
Kisaka, W. H. (2023). Performance management practices and service delivery of the national police service employees in Nairobi City County, Kenya [Master’s Thesis, Kenyatta University]. Kenya.
KIPPRA (2024). Enhancing own source revenue collections across counties in Kenya.
Mabai, Z., & Hove, G. (2020) Factors affecting organizational performance: A case of a human settlement department in South Africa. Open Journal of Business and Management, 8(1), 2671-2686.
Mailu, R. M., & Kariuki, P. (2022). Influence of strategic leadership on performance in non-governmental organizations in Nairobi County. International Academic Journal of Human Resource and Business Administration, 4(1), 386-407.
Meyer, J. W., & Rowan, B. (1977). Institutionalized organizations: Formal structure as myth and ceremony. American journal of sociology, 83(2), 340-363.
Mogues, T., Campenhout, B.V., Miehe, C., & Kabunga, N. (2023). The impact of community-based monitoring on public service delivery: A randomized control trial in Uganda. World Development, 172(106374), 1-12.
Mugira, R. M. (2024). Reward strategies and performance of employees in public dispensaries in Nairobi City County, Kenya [Master’s Thesis, Kenyatta University]. Kenya.
Mutambuki, D. M., & Kabui, A. C. (2022). Effect of resource allocation on service delivery by water works development agencies in Kenya. African Journal of Business Management, 16(7), 147-156.
Mwita, B.K., Awino, Z., Ogutu, M., & Njeru, W. (2022). The nexus between strategic planning and service delivery among agribusiness State Corporations in Kenya. European Journal of Business and Management Research, 7(4), 362-366.
Nafari, E., & Rezaei, B. (2022). Relationship between human resources strategies and organizational performance based on the balanced scorecard in a public hospital in Iran: a cross-sectional study. BMC Health Service Research, 22(1), 363-374.
Nairobi City Council (2024). Nairobi County Revenue reports record Own Source Revenue (OSR) collection in April 2024.
Nairobi County Government (2023). County integrated development plan 2023 - 2027.
Ndevu, Z. (2022). Rethinking performance management: Realities in South African municipalities: People management.
Nikmard, F., Tavassoli, K., & Pourdana, N. (2023). Designing and validating a scale for evaluating the sources of unreliability of a high-stakes test. Language Testing in Asia, 13(2), 1-19.
Nkanata, M.G., & Ocholla, D.N. (2022). Contextualizing Huduma Centres e-government initiative in Kenyan public service delivery. Mousaion: South African Journal of Information Studies, 40(4), 1-18. https://doi.org/10.25159/2663-659X/10320.
Orito, M.O. (2021). Investigating strategic leadership and performance of state corporations and departments in the ministry of transport, infrastructure, housing, urban development and public works-Kenya [Master’s Thesis, University of Nairobi]. Kenya.
Riany, K.G. (2021). Organizational structure and the performance of state corporations in Kenya. European Business & Management, 7(6), 206-215.
Roba, B. H., Mwenda, L., & Wachira, A. (2024). Strategic human resource planning and service delivery in county governments in Kenya. International Journal of Advanced Research, 7(1), 23-34. https://doi.org/10.37284/ijar.7.1.1678
Sakagwa, D. N., & Kihara, A. (2021). Effect of strategic planning elements on performance of civil registration department in Nairobi, Kenya. International Research Journal of Business and Strategic Management, 2(3), 699-712.
Sawaneh, B. (2023). Success and impact of strategic plans implementation on public service delivery in the Gambia. Journal of Public Administration, Finance and Law, 27(1), 397-418.
Thusi, X., Matyana, M., & Jili, N. (2023). Lack of political will: A barrier to public service delivery in South Africa and a high cost for citizens. An international online research journal in social sciences and humanities, 9(2), 137-147.
Umar, A. A., Muhammad, N., & Hassan, I. (2020). Strategic planning process and organizational performance in Nigerian public sector: A review of literature. International Journal of Academic Research in Business and Social Sciences, 10(7), 367–382.
United Nations (2020). World social report 2020: Inequality in a rapidly changing world.
Vedel, J. B., & Kokshagina, O. (2021). How firms undertake organizational changes to shift to more-exploratory strategies: A process perspective. Research Policy, 50(1), 256-272.
Wainaina, R.W. (2022). Talent management and organizational performance of Nairobi city county government, Kenya [Master’s Thesis, Kenyatta University]. Kenya.
World Bank (2021). Kenya state corporations review: Corporate governance and fiscal risks of state corporations.
Xanthopoulou, P., Sahinidis, A., & Bakaki, Z. (2022). The impact of strong cultures on organizational performance in public organizations: The case of the Greek public administration. Social Sciences, 11(10), 1-15.
Yamane, T. (1967) Statistics: An introductory analysis (2nd Ed.). Harper and Row
Yu, W., & Wang, D. (2022). Quantitative SWOT analysis on factors influencing the sustainable development of non-academic education in China’s Open Universities: A case study of Beijing Open University. Sustainability, 14(20), 1-24.
DOI: http://dx.doi.org/10.61426/sjbcm.v12i1.3192
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.
PAST ISSUES:
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.