PROJECT COMMUNICATION AND PERFORMANCE OF ROAD INFRASTRUCTURE PROJECTS IN KENYA
Abstract
The overall aim of the study was to investigate barriers to project visibility and its effects on the performance of road infrastructure projects in Kenya. It specifically examined the challenges related to project change management, communication, reporting, and resource allocation, and how these factors impacted project outcomes such as timeliness, budget adherence, and quality. The study was guided by the Project Management Maturity Model (PMMM), the Transparency Theory, the Stakeholder Theory, and the Resource-Based View (RBV). The study adopted the descriptive survey method and targeted 89 road infrastructure projects in Kenya, with the accessible population comprising 89 project managers from the projects, selected through simple random sampling. Data was collected through questionnaires and data sheets. Both descriptive and inferential statistical methods were used to analyze the data, which was then presented in tables and discussed. The expected output was to be of significance to project managers and other stakeholders in the road construction sector. The study found that clarity in project change management was a strategic driver of road infrastructure project performance in Kenya. The study also established that project communication plays a significant and positive role in enhancing the performance of road infrastructure projects in Kenya. The study further highlights the critical role of project reporting in the performance of road infrastructure projects in Kenya. Finally, the study highlights the critical role of shared resource channels in the performance of road infrastructure projects in Kenya. It is recommended that project implementers institutionalize robust change management frameworks, placing greater focus on proactive risk identification. It is recommended that project teams institutionalize structured communication protocols, including scheduled status updates, standardized reporting formats, and dynamic risk communication tools. It is recommended that project managers and policymakers prioritize the development of standardized, transparent, and frequent reporting systems. It is recommended that stakeholders in road infrastructure projects invest in strengthening coordination frameworks and organizational planning systems.
Key Words: Project Communication, Road Infrastructure, Kenya
CITATION: Kipyegon, B. S., Dr. Muchelule, Y., & Okello, B. (2025). Project communication and performance of road infrastructure projects in Kenya. The Strategic Journal of Business & Change Management, 12 (2), 958 – 979. http://dx.doi.org/10.61426/sjbcm.v12i2.3252
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DOI: http://dx.doi.org/10.61426/sjbcm.v12i2.3252
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