STRATEGIC CHANGE INTERVENTIONS AND PERFORMANCE OF HIGHER EDUCATION LOANS BOARD IN KENYA
Abstract
Higher Education Loans Board is a governmental organization that is under the jurisdiction of the Ministry of Education. The objective of the study was to strategic change interventions and performance of higher education loans board in Kenya. This study employed a descriptive research technique to thoroughly account for all the elements being evaluated. There were 260 people who filled out the survey, making it a representative cross-section of HELB's workforce from upper-level executives to department heads and lower-level cadre employees. Data for the research were gathered from a variety of sources, included primary and secondary resources. While surveys constituted the bulk of the data collection process, secondary sources included HELB financial records, published articles, and quarterly recovery reports. Evidence from this study demonstrated a favourable correlation between performance and some interventions aimed at bringing about strategic change. A significant relationship was observed, indicating that cultural factors such as shared values, beliefs, and work practices influence key performance indicators. A positive and strong organizational culture fosters teamwork, productivity, and efficiency, ultimately enhancing HELB’s operational success. A favourable and statistically significant impact on organisational performance was shown by the outcomes of the sustainable finance initiatives. Sustainable financial measures, including a variety of financing mechanisms, ethical lending practices, and careful planning for the future of the organization's finances, seem to have a positive effect on both efficiency and stability. Organisational success was not positively correlated with technical innovation, according to the results. This indicates that, despite the implementation of technical innovations, there has been no direct correlation between them and improved performance. Research shows that HELB may improve its performance as a whole if its employees work together in harmony and adhere to the highest standards of ethics in the workplace. HELB should continuously upgrade its technological infrastructure, including digital platforms, automation systems, and data analytics, to enhance operational efficiency and service delivery. It is important to regularly educate staff workers so they can adapt to new technologies and have good digital abilities.
Key Words: Strategic change interventions, performance, Higher Education Loans Board
CITATION: David, R. N., & Wainaina, L. (2025). Strategic change interventions and performance of higher education loans board in Kenya. The Strategic Journal of Business & Change Management, 12 (2), 1442 – 1457. http://dx.doi.org/10.61426/sjbcm.v12i2.3283
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DOI: http://dx.doi.org/10.61426/sjbcm.v12i2.3283
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