INFLUENCE OF STRATEGIC PLAN IMPLEMENTATION ON SERVICE DELIVERY IN PUBLIC SECTOR IN KENYA: A CASE OF MINISTRY OF LABOUR
Abstract
The main objective of the study was to examine the determinants of strategic plan implementation on service delivery in the public sector in Kenya. The study was conducted at the Ministry of Labour and Social Protection, State Department for Labour. The descriptive research design was adopted for the study. The data was analysed with help of SPSS. The study adopted regression analysis at 5% level of significance to determine strength and direction of the relationship of the variables. It was notable that there exist strong positive relationship between the independent variables and dependent variable. It showed that the independent variables in the study were able to explain 63.80% variation in the service delivery in the public sector in Kenya while the remaining 36.20% was explained by the variables or other aspects outside the model. This implied that these variables were very significant and they therefore needed to be considered in any effort to boost service delivery in the public sector in Kenya.The study recommended for the need to enhance human resource capacity in strategic plan implementation influence service delivery in the public sector in Kenya. The leadership should take the ownership of the strategy implementation. There should be sufficient and effective communication of the Ministry to all within the department. The leadership coordination and commitment should be sufficiently effective to enhance strategic implementation. The study recommended for adequate stakeholder involvement in strategic plan implementation to enhance service delivery in the public sector in Kenya. The management should consult with the stakeholders on the strategy implementation. The management should involve the employees in the strategy planning and formulation and communicate the strategy expectations to all its stakeholders. The study recommended for the adequate financial capacity in strategic plan implementation to enhance service delivery in the public sector in Kenya. The study recommended that the staff should be well trained on the financial management on the strategy implementation. The funds allocation should be based on the actual budgetary requirements. The funds should be disbursed on time to enhance strategy and reduce bureaucracy involved in receiving financial resources in the department.
Key Words: Human Resource Capacity, Stakeholder Involvement, Financial Capacity, Monitoring and Evaluation, Service Delivery
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DOI: http://dx.doi.org/10.61426/sjbcm.v5i3.836
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