INFLUENCE OF PROCUREMENT MANAGEMENT PRACTICES ON SERVICE DELIVERY IN STATE CORPORATIONS IN KENYA: A CASE OF KENYA AIRPORTS AUTHORITY
Abstract
The purpose of the study was to influence of procurement management practices on service delivery in the state corporations in Kenya. The study applied a descriptive research design. The target population of the study was 106 employees of Kenya Airports Authority. The sample frame included the employees defined by their departments. Data collection instrument used was the questionnaires. The pilot test was conducted to ensure the validity and reliability of the instruments. The findings were analyzed using Statistical Package for Social Sciences (SPSS Version 21) and presented using windows 8 Microsoft office (version 2014). It was notable that there exists a relationship between independent variables and dependent variable with a correlation coefficient of 0.866. The coefficient of determination was between zero and one. The study showed that the independent variables in the study were able to explain 74.90% variation in the service delivery while the remaining 25.10% was explained by the variables or other aspects outside the model. This implied that these variables were very significant and they therefore needed to be considered in any effort to boost service delivery in the state corporations. The study recommended that the organization needed to identify the most appropriate procurement methods to enhance service delivery. To enhance service delivery in the state corporations, there was need to have sufficient and qualified procurement personnel with enough training assessment methods to enhance compliance with the rules and regulations. There was need for adequate funding for procurement processes. There was need to enhance records management to boost service delivery in the state corporations in Kenya. There was need that the records are created by authorized officers, referenced and copies filed in relevant files. All personnel in the department should be vetted and therefore cannot manipulate records. The documentation of records should be creative as there is need to have a systematic managing creation of records.
Key Words: Procurement Methods, Resource Allocation, Staff Competency, Records Management, Service Delivery
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DOI: http://dx.doi.org/10.61426/sjbcm.v5i4.913
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