FACTORS AFFECTING THE ADOPTION OF EMERGING ICT TECHNOLOGIES IN PUBLIC INSTITUTIONS IN KENYA: A CASE STUDY OF KENYA POWER COMPANY
Abstract
This study sought to establish the factors affecting the adoption of emerging ICT Technologies in public institutions in Kenya. The findings of the study would be significant to the Republic of Kenya, policymakers, scholars, and researchers. The study employed an explanatory research design since it examined the relationship between variables. The targeted population was 2000 employees working for KPLC headquarter comprising of 340 from the ICT department, 400 from customer service, 350 from finance, and 910 from the supply chain. Slovin’s’ formulae was used to get the actual sample size of the study, which was 96 respondents comprising of 16 from ICT department, 19 from customer service, 17 from finance, and 44 from the supply chain. A survey questionnaire was used for primary data collection. The data collected thereafter was analyzed using SPSS 20. Both descriptive and inferential statistics were used to analyze the data. Descriptive statistics generated frequency tables and descriptive summaries while inferential statistics (correlation analysis and multiple regressions) will determine the predictors of adoption of ICT. The findings of the study revealed that there exists a positive correlation between the cost of implementation; top management support; organizational culture, and government regulations and adoption of emerging ICT technologies. The study concluded that cost of implementation; top management support; organizational culture, and government regulations are some of the key factors that affect the adoption of emerging ICT technologies. However, the variables contributed only 47.1% of adoption of ICT; hence the need to carry further studies to determine other factors that affect the adoption of emerging ICT technologies. The study further recommended that further studies to be done in private institutions for comparison purposes.
Key Words: Cost of Implementation; Top Management Support; Organizational Culture; Government Regulations, ICT Adoption
CITATION: Ndichu, J. N., Mwalili, T., & Moronge, M. (2019). Factors affecting the adoption of emerging ICT technologies in public institutions in Kenya: A case study of Kenya Power Company. The Strategic Journal of Business & Change Management, 6 (2), 1492 –1507.
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DOI: http://dx.doi.org/10.61426/sjbcm.v6i2.1196
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