INFLUENCE OF EMPOWERMENT PRACTICES ON EMPLOYEE PERFORMANCE AT EQUITY BANK (KENYA) LIMITED
Abstract
The purpose of the study was to establish the influence of the employee empowerment practices adopted by Equity Bank (K) limited and how they directly affect employee performance. Specifically, the study sought to establish the influence of employee promotions, assess the effect of training, establish the influence of consultation and find out the effect of job enrichment on employee performance in credit department at Equity Bank (K) limited. The study was grounded on Employee Empowerment Theory and Critical Theory of Employee Empowerment. The study used a stratified random sampling method to select the desired sample size of 198 respondents from a target of 261 employees in credit Department. The unit of observation was credit managers, the supervisors and credit clerks. The study used questionnaires with both closed and open-ended questions as the data collection instrument. The questionnaires were pilot tested to determine the validity and the reliability of the instruments. The collected data was analyzed with the help of SPSS version 21. Both descriptive and inferential statistics were used to analyses the data. The data was then presented in the form of tables, figures and charts. The study found out that there is a positive correlation between employee training, employee promotion, access to information & teamwork structure and organizational performance. The study concluded that an increase in the independent variables will lead to an increase in performance. The study recommended that policy makers should design and implement policies that strengthen employee empowerment since it is a platform for improving performance. The study also recommended that Equity Bank should invest in employee training, equitable promotional strategies, and apparatus to improve access to information and in strengthening teams, since empirical findings indicated that these improve performance.
Key Words: Employee Promotions, Employee Training, Consultation, Job Enrichment, Employee Performance
CITATION: Muturi, I. N., & Were, S. (2019). Influence of empowerment practices on employee performance at Equity Bank (Kenya) Limited. The Strategic Journal of Business & Change Management, 6 (2), 2022 – 2039.
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DOI: http://dx.doi.org/10.61426/sjbcm.v6i2.1236
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