THE EFFECT OF LEADERSHIP ON SERVICE DELIVERY IN COUNTY GOVERNMENTS IN NORTH RIFT, KENYA
Abstract
The objective of this paper was to evaluate the effect of leadership on service delivery in county governments in North Rift, Kenya. The study made use of a mixed methods design where correlation and regression analysis were used. The data was collected using questionnaires and analysed using SPSS. The study revealed that leadership has a moderate positive correlation with service delivery. From the findings, leadership was found to contribute 35.4% to service delivery. Regression analysis revealed that leadership has a statistically significant effect on service delivery. The study recommended that there is need to improve capacity building of leaders in county governments so as to improve service delivery. The selection process of choosing leaders in county governments should be enhanced so as to get best leaders to lead service delivery initiative in the county governments.
Key Words: Leadership, Strategy implementation, Service delivery.
CITATION: Kolil, S., Ondiek B. A., & Manyasi, J. (2019). The effect of leadership on service delivery in County Governments in North Rift, Kenya. The Strategic Journal of Business & Change Management, 6 (4), 443 – 451.
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DOI: http://dx.doi.org/10.61426/sjbcm.v6i4.1399
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