ASSESSMENT OF FACTORS INFLUENCING KNOWLEDGE SHARING IN VIRTUAL COMMUNITIES OF PRACTICE AT KENYA REVENUE AUTHORITY
Abstract
In order for organizations to thrive, remain relevant and maintain a competitive edge, there is need to leverage the potential of these virtual communities. This is possible if these organizations have effective Virtual Communities of Practice to share their knowledge and expertise within their virtual communities. The study aimed at assessing the influence of organizational structure and technical infrastructure on knowledge sharing in VCoP. From a target population of 7000 staff of Kenya Revenue Authority, a stratified sample of 94 respondents was surveyed using descriptive research design. Primary data was collected from the respondents by use of a questionnaire. Descriptive and inferential statistics were used to analyze data. Both organizational structure and technical infrastructure had a significant relationship with knowledge sharing in Virtual Communities of Practice at Kenya Revenue Authority. Organizational structure had the greatest effect on knowledge sharing in Virtual Communities of Practice in KRA. It was recommended that the Authority puts in place strategies and implement initiatives to support knowledge sharing in virtual communities. Further, modern technologies and supportive structure as an enabler of virtual knowledge sharing backed up by continuous training on the emerging technological issues as well as address the knowledge gap among the employees.
Key words: Knowledge Sharing, Organizational Structure, Technical Infrastructure
CITATION: Punyua, S., & Senaji, T. A. (2020). Assessment of factors influencing knowledge sharing in virtual communities of practice at Kenya Revenue Authority. The Strategic Journal of Business & Change Management, 7(4), 375 – 388.
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DOI: http://dx.doi.org/10.61426/sjbcm.v7i4.1794
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