EFFECT OF STRATEGIC MANAGEMENT PRACTICES ON SERVICE DELIVERY IN STATE PARASTATALS IN KENYA: A CASE OF NATIONAL TRANSPORT AND SAFETY AUTHORITY
Abstract
Poor participation in strategy formulation and absorption of development funds hinders effective strategy implementation, review and leadership in state parastatals and ultimately affects effective service delivery. Strategic management practices being so vital to organizations in terms of Service Delivery, among the management strategic practices in various firms, Strategic management practices plays a big role in service delivery. Specific objective of the study included; examining the effect of strategic planning practices on service delivery in the National Transport and Safety Authority, Kenya. Descriptive and correlation research designs were adopted for the study. The target population consisted of employees of National Transport and Safety Authority, Kenya. Both descriptive and inferential statistics were focused on and the computation was done by use of SPSS version 24 to test the primary data that was collected to satisfy the objective of study. Pilot study was conducted on employees who were not among the sample in order to find out the validity and reliability of analysis of data for the study. Further, a structural regression equation model was developed to test the relationships between the variables. ANOVA was performed to analyze the effects of various relationships at the variables level as well at item level. The results after the analysis were; that strategic planning practices had significant influence on service delivery. The conclusion of the study embraced the use of strategic planning practices use in organizations, since it improves service delivery. The study recommended for further study on influence of Strategic Planning Practices on Service Delivery, especially in manufacturing sector.
Key words: Strategic Planning practices, Service Delivery
CITATION: Karanja, M. N., & Juma, D. (2020). Effect of strategic management practices on service delivery in state parastatals in Kenya: A case of National Transport and Safety Authority. The Strategic Journal of Business & Change Management, 7 (4), 1247 – 1259.
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DOI: http://dx.doi.org/10.61426/sjbcm.v7i4.1858
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