THE EFFECT OF FLEXIBLE WORKING CONDITIONS ON EMPLOYEE PERFORMANCE IN COMMERCIAL BANKS IN KENYA
Abstract
This study sought to establish the effect of flexible working conditions on employee performance in commercial banks in Kenya. The study adopted a descriptive survey. The population for this study was all the 42 commercial banks in Kenya where the human resource manager and the corporate affairs managers formed the respondents for the study to make a target population of 84 respondents. Data was collected using structured questionnaires. Quantitative data was collected from the close ended questions. Descriptive statistics were used to analyze the data. The study found that the managers might think less of the employees’ devotion to the organization if they asked to have flexible work schedule. Tele-working has not enabled the employees to solve work problems while they are away from work neither has it encouraged them to continue performing well for the organization. The employees work hard because they are not denied any benefit because of taking leaves. The reason why the employees are still working for their respective organizations is because they offer study leaves to employees. Family leave offered in the institutions improves the commitment to the organization for employees. The offer of alternative work location has not motivated employees to continue working for their respective organizations. The study recommends that different forms of flexible work arrangements should be adopted by the commercial banks. These range from basic flextime programs to innovative child-and elder-care programs to have maximum productivity of employees in the institutions. Commercial banks should see to it that they have different forms of family leave support services to include all cadres of employees. The institutions should support the reduced work option programs by adopting technology such as using tablets and laptops where the employees continue to effectively work from different work locations.
Key Words; Flexible Work Arrangement, Family Leaves, Reduced Work Option, Compressed Work Week, Employee Performance
CITATION: Kyalo, E. M. (2021). The effect of flexible working conditions on employee performance in commercial banks in Kenya. The Strategic Journal of Business & Change Management, 8 (1), 233 – 247.
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DOI: http://dx.doi.org/10.61426/sjbcm.v8i1.1909
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