EFFECT OF DEPTH MULTI-SKILLING STRATEGIES ON EMPLOYEE PERFORMANCE IN COMMERCIAL BANKS IN KENYA: A CASE OF KISUMU COUNTY
Abstract
The purpose of the study was to establish the effect of depth multi-skilling strategy on employee performance in commercial banks in Kenya, with a case of Kisumu County. The study adopted a survey research design. The target population was two hundred and thirty eight employees of commercial banks in Kisumu County from which sample of one hundred and forty nine employees were drawn through stratified random sampling technique. One hundred and thirteen (113) questionnaires were dully filled, returned and analyzed using Statistical Package for Social Sciences to facilitate descriptive and inferential analysis of the study variables. Linear regression results indicated that depth multi-skilling strategy significantly explained variance in employee performance. Pearson correlation results showed strong positive relationship between depth multi-skilling strategy and employee performance. Commercial banks provided employees with complex, specialized tasks and in-depth experience or mastery of work. The study concluded that depth multi-skilling play a significant role in employee performance in commercial banks. The study recommended that challenge and achievement opportunities should be provided through complex job assignments to improve employee and organizational performance.
Key Words: Depth Multi-skilling, Employee Performance, Human Resource Flexibility, Commercial Banks
CITATION: Okeyo, B. A., & Juma, D. (2021). Effect of depth multi-skilling strategies on employee performance in commercial banks in Kenya: A case of Kisumu County. The Strategic Journal of Business & Change Management, 8 (1), 435 – 446.
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DOI: http://dx.doi.org/10.61426/sjbcm.v8i1.1924
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