EFFECT OF QUALITY OF WORK LIFE ON ORGANIZATIONAL COMMITMENT IN THE BANKING SECTOR IN UASIN GISHU COUNTY, KENYA
Abstract
Bank employees feel maximum work pressure and have to deliver timely service in order to meet organizational goals and ensure satisfaction of heightened customer expectations creating more stress and decreased quality of work life and organizational commitment. In this regard the Kenyan banking industry has witnessed considerable human capital flight despite the growth in profitability for the past five years. However, there is slight research evidence from the developing countries such as African continent in terms of quality of work life and organizational commitment. In this regard the current study purposed to investigate the effects of quality of work life on organizational commitment in the banking sector in Uasin Gishu County, Kenya. The study focused on how job security and social support affect organizational commitment in the banking sector in Uasin Gishu County, Kenya. The study adopted an explanatory research design with a target population of 748 employees drawn from 25 Commercial Banks within Eldoret town, Uasin Gishu County, Kenya. The study used a sample size of 254 respondents which was arrived at by use of Krejcie and Morgan table. Result of multiple regressions revealed that quality of work life programs jointly and independently influenced organizational commitment in the banking sector in Uasin Gishu County, Kenya. Jointly the two constructs namely job security, social support contributed 53.4 % of the variation in organizational commitment (Adjusted R Square = 0.529). The β value for job security (.633), social support (.176) were positive. This implied that the management of banking sector should pay high premiums in strategically formulating and implementing quality of work life programs which can effectively galvanize organizational commitment. Quality of work life programs should be bundled through mutually consistent policies to enhance their synergy in achieving high organizational commitment.
Key words: Quality of Work Life, Organizational Commitment, Job Security and Social Support
CITATION: Oreyo, B. A., Kalei, A., & Onyango, R. (2021). Effect of quality of work life on organizational commitment in the banking sector in Uasin Gishu County, Kenya. The Strategic Journal of Business & Change Management, 8 (1), 752 – 765.
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DOI: http://dx.doi.org/10.61426/sjbcm.v8i1.1947
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