STRATEGIC EVALUATION PRACTICE ON SERVICE DELIVERY OF WATER DEPARTMENT OF THE COUNTY GOVERNMENT OF HOMABAY; KENYA
Abstract
Service Delivery is a very important phenomenon in every organization. Rewarding any organization always solely, depend on the reflection of Service Delivery results. Strategic Evaluation Practice is an element of Strategic Management Practices; hence, linking up of Strategic Evaluation and Service Delivery provides an indicator on how performance has to do with Service Delivery is reflected within the organizations. Water being an essential product to the community requires strategic capabilities that would bring along effectiveness and efficiency on involved processing functions of the product. The main objective of the study was to examine the Influence of Strategic Evaluation Practice on Service Delivery of the Water Department of the County Government of Homabay; Kenya. Descriptive research design was adopted for the study. The target population consisted of employees of the water department of the County Government of Homabay; Kenya. The entire target population was studied since it was manageable. Descriptive and inferential statistics findings of the data were analyzed by use of Statistical Package of Social Sciences version 24 (SPSS). Collection of data was done by use of questionnaire as the instrument. Pilot study was conducted on employees who were not among the main sample of the study. Structural regression equation model was developed to test the relationships between the variables. ANOVA was performed to analyze the effect of Strategic Evaluation Practice on Service Delivery. The overall finding of the study was that Strategic Evaluation Practices had an influence on service delivery in the water department of the County Government of Homabay; Kenya. The study recommended for encouragement of the use of Strategic Evaluation practices since it improves the Service Delivery. The study recommended for further studies on similar variable, different organizations and methods.
Key words; Strategic Evaluation, Service Delivery
CITATION: Itemere, N. S., Kadima, J. M., Juma, D. (2021). Strategic evaluation practice on service delivery of water department of the County Government of Homabay; Kenya. The Strategic Journal of Business & Change Management, 8 (4), 96 – 108.
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DOI: http://dx.doi.org/10.61426/sjbcm.v8i4.2088
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