THE IMPACT OF EFFICIENCY IMPROVEMENT ON COMPETITIVE ADVANTAGE OF MANUFACTURING COMPANIES, NIGERIA
Abstract
This study examined the relationship between efficiency improvement and competitive advantage of bottled water manufacturing companies in Rivers State, Nigeria. Efficiency improvement was conceptualized as the independent variable while service quality, innovativeness and market focus were used as measures of the competitive advantage. The study is anchored on system theory and resource-based theory. In pursuance of the objectives of the study, the cross-sectional survey method was adopted. The study revealed that efficiency improvement has positive and significant effects that translate to competitive advantage. It is recommended that management should promote policies on efficiency improvement with a view to improving service quality, innovativeness and market focus in organization.
Keywords: Efficiency Improvement, Competitive Advantage, Service Quality, Innovativeness, Market Focus
CITATION: Harry, O. F., & Barinua, V. (2022). The impact of efficiency improvement on competitive advantage of manufacturing companies, Nigeria. The Strategic Journal of Business & Change Management, 9 (2), 107 – 115.
Full Text:
PDFReferences
Ali, F., Zhou, Y., Hussain, K., Kumar, P., Neethiahnanthan, N., & Ragavan, A. (2016). Does higher education service quality effect student satisfaction, image and loyalty? A study of international students in Malaysian public universities. Quality Assurance in Education. 24(1), 70-94. doi:org/10.1108/QAE-11-2012-0046.
Al-Mashari & Zairi, M. (1999). Business process reengineering process: An analysis of key success and failure Factors. Business Process Management Journal, 5(1), 87-112.
Anderson, T. (1975). Analysis of system theory. Herper.
Babovic, Jovan & Raicevic, Vuk & Caric, Marko, 2012. "Benchmarking As A Function Of Competitiveness And Efficiency In Business," Economics of Agriculture, Institute of Agricultural Economics, vol. 59(1), pages 1-13, April.Handle: RePEc:ags:iepeoa:123963. DOI: 10.22004/ag.econ.123963
Barney, J. B. (1991). Firm Resources and sustained competitive advantage. Journal of Management, 17(1), 99-120.
Brady, M. K., & Cronin, J. J. J. (2001). Some new thoughts on conceptualizing perceived service quality: A hierarchical approach. Journal of Marketing, 65(3), 34-49.
Brah, S. A. and Jen Li, W. (2000). TQM and Business Performance in the service sector: A Singapore study. International Journal of Operations and Production Management. DOI: 10.1108/01443570010348262
Carlson, S. A. (2004). Strategic knowledge managing in the context of networks. International Handbook of knowledge management: Holsapplecycle.
Chacarbaghi, K. & Lynch, R. (1999). Sustainable competitive advantage: Towards a dynamic resource based strategy. Management Decision. 37(1), 45-50.
Clulow, V. J. & Barry, C. (2003). The resource-based view and sustainable competitive advantage: The case of a financial services firm. Journal of European Industrial Training, 27(5), 220-232.
Codling, S. (1998). Benchmarking. Gower Publishing Limited
Deming, W. E. (1986). Out of crisis. Cambridge, MA: Massachusetts Institute of Technology Press.
Davenport, T. H. (1993). Process innovation: Reengineering work through information technology and business process Redesign. Harvard Business School, Press.
Drucker, P. (1963). The practice of management. Harper, New York.
Fotaki, M. (2015). Why and how is compassion necessary to provide good quality healthcare?. International Journal of Health Policy Manag., 4(44), 199-201.
Gadenne, D. & Sharma, B. (2002). An inter-industry comparison of quality management practices and performance. Managing Service Quality, 12(6), 394-404.
Garvin, D.A. (1993), “Building a learning organization”, Harvard Business Review, 7(8) 78-91.
Gronroos, C. (1994). From marketing mix to relationship marketing - towards a paradigm shift in marketing. Australian Marketing Journal.2(4), 9-29
Hamel, G. (2016). The why, what and how of innovation management. Harvard Business Review, 84(2), 72-84.
Harry, O. F. & Ejo-Orusa, H. (2020). Enhanced capability and competitive advantage of bottled water manufacturing companies in Rivers state, Nigeria. The Strategic Journal of Business & Change Management,7(1), 171-179.
Harry, O. F. (2019). Business Process Reengineering and Corporate Competitive Advantage of Bottled Water Manufacturing Companies in Rivers State. Unpublished.
Kanji, G., & Sá, P. (2007). Performance measurement and business excellence: the reinforcing link for the public sector. Total Quality Management & Business Excellence, 18(1-2), 49-56.
Madu, C. N., Kuei, C. H., & Jacob, R. A. (1996). An empirical assessment of the influence of quality dimensions on organizational performance. International Journal of Production Research, 34(7), 43-62.
Onuorah, C. S. & Olori, W. O. (2017). Business strategies and sustainable competitive advantage of banks in Rivers State. International Journal of Advanced Academic Research, 3(11), 28-52.
Ottih, L. O. (2000). Entrepreneuring: Towards preparedness. Pearl Publishers.
Parasuraman, A., Zeithaml, A. V. & Berry, L. L. (1988). SERQUAL: A multiple item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 14-40.
Peskett, M. (2018). Five steps to get a sustainable competitive advantage. USA: Private Media Pty Ltd.
Porter, M. E. (1985). Competitive advanatege: creating & sustaining superior performance: Free Press.
Porter, M. E. (1996). What is strategy?. Harvard Business Review. 5(8), 61-78.
Porter, M. E. (1998). The Competitive Advantage: Creating and Sustaining Superior Performance. Free Press, 1985. (Republished with a new introduction, 1998.)
Sandrine, K. (2010). Banking efficiency & financial development in Sub-Saharan Africa.
Slater, S. F. & Hutt, G. M. T. (2001). Marketing contribution to the implementation of business strategy: an emperical analysis. Strategic Management Journal, 22, 1055-1067.
Sylvain Delisle1 & Josée St. Pierre(2006). An expert diagnosis system for the benchmarking of SMEs’ performance. Benchmarking: An International Journal. 13(1/2), 106-119. DOI: 10.1108/14635770610644619
Talib, F., Rahman, Z., & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality & Reliability Management, 30(3), 280-318.
Trott, P. (2012). Innovation management and new product development. . Pearson education. 5th.ed.
DOI: http://dx.doi.org/10.61426/sjbcm.v9i2.2253
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.
PAST ISSUES:
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.