TELECOMMUTING ON EMPLOYEE PERFORMANCE IN THE VOCATIONAL AND TECHNICAL TRAINING STATE DEPARTMENT IN NAIROBI COUNTY
Abstract
In the present-day challenging environment of doing business, organizations have increased pressure for performing better as compared to before. Consequently, organizations are inspired towards creating better working schedules for their employees in order for them to increase and improve on their performances. Firms globally are laying plans on ways of boosting employees’ enhanced performance. Employee motivation by recognizing the benefit of work-life balance is gaining ground. To contribute to this never-ending debate this, the objective of the study was to examine the effects of telecommuting on employee performance in the Vocational and Technical Training State Department in Nairobi County. Signalling Theory, Spill over and the Social Exchange Theory anchored this research. This study targeted all 935 employees drawn from the State Department and a sample size of 252 participants consisting of 5 directors, 13 managers and 234 staff was picked randomly. A questionnaire with both close ended and open-ended questions helped in gathering data. Validity and reliability of the data collection instrument was ensured. Qualitative data was analysed using content analysis. The researcher also ensured that those participating were aware of the study's objective and how confidential the gathered information would be. The study revealed telecommuting positively and significantly affected employee performance. The study concluded that in telecommuting allow employees to be employees to be productive, happier, and less stressed, whereas firms are gaining from good personnel retention, increased output, and lower absenteeism. The study recommended that the organization need to make sure pertinent information is easily and frequently communicated. The organization should split the roles as effectively as possible in order to attain a higher overall quality of performance, which will likely result in more motivated staff. The study recommended that to allow workers to operate remotely, some level of technology may be required. This can be accomplished through simple methods like an instant chat app or platform, telecommuting, or email.
Key Words: Telecommuting, Employee performance
CITATION: Gacheri, S. C., &Kiiru, D. (2022). Telecommuting on employee performance in the vocational and technical training state department in Nairobi County. The Strategic Journal of Business & Change Management, 9 (2), 929 – 939.
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DOI: http://dx.doi.org/10.61426/sjbcm.v9i2.2310
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