EFFECT OF EMPLOYEE WELFARE PROGRAMS ON EMPLOYEE JOB SATISFACTION IN THE PUBLIC SECTOR IN KENYA
Abstract
The general objective of the study was to explore the effect of employee welfare programs on employee job satisfaction in the public sector in Kenya, a case of Nairobi City Water and Sewerage Company Limited. The specific objectives of the study were to establish the effect of bonus, flexible working hours, insurance cover and employee assistance programs on employee welfare programs on employee job satisfaction in the public sector in Kenya. The beneficiaries of the study were the management of Nairobi City Water and Sewerage Company Limited, management of other public and private organizations and other researchers. The study was guided by Two Factor Theory (Herzberg’s Motivation-Hygiene theory), Locke’s Value Theory and Maslow’s Needs Hierarchy Theory. The study employed descriptive research design. The target population was 102 employees of Nairobi City Water and Sewerage Company. Stratified random sampling method was used in the study. Questionnaires containing close-ended questions were administered to the respondents by the researcher. Correlation Coefficient was calculated using Statistical Package for Social Scientists (SPSS). Quantitative analysis involved use of tables, frequencies and percentage. Inferential statistics such as correlation analysis and regression analysis were used to establish the relationship between the independent and the dependent variable. Results revealed that all the employee welfare programs dimensions had a positive and significant relationship with employee job satisfaction. However, the magnitude of the influence was different for the specific employee welfare programs dimensions. The study recommended that the management is mandated to increase and plan for effective bonus to enhance employee job satisfaction. The study recommended that there is need to enhance flexible working which is a key and therefore, part time programs offered in the organization increases employee satisfaction and productivity. It was also ascertained that insurance cover applied in the organization caters for medical matters and retirement. Finally, the study recommended that employee assistance programs should be embraced to enable employees release fatigue and boredom.
Key Words: Bonus, Flexible Working, Insurance Cover, Employee Programs
CITATION: Mollokent, N., & Ombui, K. (2022). Effect of employee welfare programs on employee job satisfaction in the public sector in Kenya. The Strategic Journal of Business & Change Management, 9 (2), 1268 – 1286.
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DOI: http://dx.doi.org/10.61426/sjbcm.v9i2.2332
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