KNOWLEDGE MANAGEMENT PROCESS CAPABILITIES AND PERFORMANCE OF KENYA PORTS AUTHORITY
Abstract
The main objective of the study was to investigate the knowledge management process capabilities on performance of Kenya Ports Authority. The study was anchored on knowledge based theory, organization learning theory and intellectual capital theory. The study adopted descriptive survey design and the population of interest comprised of 517 employees of Kenya Ports Authority. The study adopted simple random sampling technique to derive the sample size. Statistical formula of Yamane was used to get a sample size of 400 respondents. Data was collected by use of semi-structured questionnaires whereas secondary data was collected from company annual reports, published journals and existing researches. Collected data was checked for correctness and analysed quantitatively by use of Statistical Package for Social Science (SPSS) version 25 tool. Descriptive analysis was determined by use of mean and standard deviation while regression analysis was determined by model summary, ANOVA and regression coefficients. Correlation analysis was computed to determine the nature of relationship between the variables. The study findings established that only educated and experienced employees were contracted by the port of Mombasa to aid in knowledge acquisition. In addition, the port offered on job training on its employees to let them acquire knowledge and the port has put a mechanism to collect customer feedback and that the institution has designed expert systems which aid in acquisition of knowledge. However, the port of Mombasa was found to lack robust research and development spirit in the port to produce knowledge but on the brighter side, the port of Mombasa kept track of good practices in it’s database which was up to date. The study concluded that the port of Mombasa has adequate knowledge access policies to protect knowledge. Further, it was concluded that knowledge is protected by putting strong firewalls in the information systems and the port has knowledge protection maps. The port creates awareness of knowledge protection to employees by offering monetary and non-monetary incentives. The study recommended that the port of Mombasa management should come up with adequate knowledge access policies to protect knowledge from evaporating and if need be, the acquired knowledge should be protected by putting strong firewalls in the information systems. The port management should develop knowledge protection maps and continuously create awareness of knowledge protection to employees by offering monetary and non-monetary incentives.
Key Words: Knowledge Acquisition, Knowledge Conversion, Knowledge Protection, Knowledge Application
CITATION: Mkalla, P., & Kising’u, T. (2023). Knowledge management process capabilities and performance of Kenya Ports Authority. The Strategic Journal of Business & Change Management, 10 (2), 396–410.
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DOI: http://dx.doi.org/10.61426/sjbcm.v10i2.2613
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