EFFECT OF EMPLOYEE ENGAGEMENT DRIVERS ON ORGANIZATIONAL CITIZENSHIP BEHAVIOUR AMONGST THE HEALTH STAFF IN PUBLIC HEALTH FACILITIES IN KIMININI SUB-COUNTY, KENYA
Abstract
Drivers of employee engagement lead to Organizational Citizenship Behaviour (OCB). However, employee engagement is towards decreasing trend as organizations and workers both tend to be more materialistic, though it remains an obvious business goal. In addition, there is a dearth of academic studies on employee engagement and its consequences. In this regard the current study was designed to examine the effect of employee engagement drivers on organizational citizenship behaviour amongst the health staff in public health facilities in Kiminini Subcounty-County, Kenya. The specific objectives of the study were to; evaluate the effect of leadership and employee recognition on organizational citizenship behaviour amongst the health staff. The study adopted a descriptive survey research design with a target population of 243 clinical and non-clinical staffs from public health facilities in Kiminini Subcounty, Kenya. Cluster random sampling technique was used to select the public health facilities. Simple random sampling will be used to select the respondents. The study used Slovins formular to calculate the sample size which was 151. Self-administered structured questionnaires based on the specific objectives were used to gather primary data. Data was analyzed using descriptive and inferential statistical techniques using the Statistical Package for Social Sciences (SPSS) version 20.0package. Result of multiple regressions revealed that employee engagement drivers jointly and independently affected organizational citizenship behavior in public health facilities in Kiminini subcounty Kenya. Jointly the two employee engagement drivers namely (leadership and employee recognition) jointly explained 70.3% of the total variation organizational citizenship behavior. Beta values for leadership (.619) and Employee recognition (.314) were all positive and significant. All these together led to the conclusion that employee engagement drivers significantly affect organizational citizenship behavior. Therefore, the management of public health facilities should orientate their employee engagement drivers towards establishing a positive relationship between the employees and the facilities to be more enthusiastic about work occasioning OCB.
Key words: Employee Engagement, Organizational Citizenship Behaviour
CITATION: Songio, J. C., Kimutai, G. & Onyango, R. (2023). Effect of employee engagement drivers on organizational citizenship behaviour amongst the health staff in public health facilities in Kiminini Sub-County, Kenya. The Strategic Journal of Business & Change Management, 10 (2), 687–704.
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DOI: http://dx.doi.org/10.61426/sjbcm.v10i2.2627
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