INTERGOVERNMENTAL RELATIONS AND PUBLIC SERVICE DELIVERY IN KISII COUNTY
Abstract
Effective and efficient service delivery by government can be achieved through inter-governmental relations. The inability of county governments to deliver services is startling given that counties are by design expected to bring efficient services closer to the citizen. The study's general objectives were to investigate effects of intergovernmental relations on public service delivery in Kisii County. The study was guided by the traditional theory of fiscal federalism, General system theory, and the new public management theory. The study employed the use of descriptive survey research design. The target population for this study was 116 participants. This study used Yamane’s formula, to determine the sample size of 90 respondents. The study employed the use of questionnaire to collect data from participants. The pilot study was carried in Uasin Gishu County to ascertain the reliability and validity of the research instruments. The collected data was coded and entered into the Statistical Package for Social Sciences (SPSS) program version 25 according to each variable of the study for analysis. This study used descriptive statistics and inferential statistics. Descriptive statistics was carried out using frequency percentages, means, and standard deviation of each variable. Correlation and multiple regression were used to show the relationship between the dependent variable and the whole group of independent variables. The study concluded that public relation has a positive effect on public service delivery in Kisii County. Effective public relations can help build a positive brand image for the public sector by communicating government agenda, programs, and offerings that meet citizens' needs and deliver value. A properly functioning dispute resolution system depends on appropriate legal frameworks and the understanding and participation of the social partners. Capacity building improve public service delivery by enhancing the skills and knowledge of public servants, improving the efficiency and effectiveness of public institutions, and increasing the participation of citizens in decision-making processes. Mutual support has a positive effect on public service delivery. The study recommends that the county Kisii County should pay attention to the needs of citizens and ensuring that services are accessible, efficient, and transparent. There is need for effective dispute settlement procedures for public service delivery. Capacity buildings should be carried out with the aim of achieving the project goals and avoiding public service delivery delays. The governments need adopt a mutual collaborative approach to public service delivery, with employees having a greater say in how services are delivered.
Keyword: Intergovernmental, Public Service, Service Delivery, Relations Kisii County
CITATION: Chepkorir, C., & Omwenga, J. Q. (2023). Intergovernmental relations and public service delivery in Kisii County. The Strategic Journal of Business & Change Management, 10 (2), 942–959.
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DOI: http://dx.doi.org/10.61426/sjbcm.v10i2.2643
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