STAKEHOLDER MANAGEMENT AND IMPLEMENTATION OF ROADS CONSTRUCTION PROJECTS BY KENYA URBAN ROADS AUTHORITY IN NAIROBI CITY COUNTY, KENYA
Abstract
This study sought to investigate the influence of stakeholder management on implementation of roads construction projects by Kenya Urban Roads Authority in Nairobi City County, Kenya. The study was guided by stakeholder theory and systems theory. This study used descriptive research design. The target population in this study was 10 road projects by KURA from the year 2018 to 2022. The target respondents were 75 respondents working with KURA. The study used questionnaire to collect data of the study. Questionnaires were piloted to 8 respondents working with Kenya National Highway Authority. Quantitative data was analyzed using descriptive statistics such as mean and standard deviation. In order to test the relationship between variables and the extent to which they are influence each other inferential statistics such as multiple regression analysis was used. The study examined that stakeholder communication (t=36.773, p<0.05), stakeholder participation (t=21.697, p<0.05), conflict management (t=6.336, p<0.05) and stakeholder analysis (t=11.579, p<0.05) had a positive significant influence on the implementation of roads construction projects by Kenya Urban Roads Authority in Nairobi City County, Kenya. The study concludes that engaging stakeholders in communication help to build trust and foster positive relationships between the Kenya Urban Roads Authority and the community. The stakeholder participation help identifies potential issues or challenges early on, allowing for timely adjustments and improvements to the project plan. Effective conflict management strategies are crucial to address and resolve these conflicts, ensuring the timely completion and quality of the roads construction projects. Stakeholder analysis enables the organization to improve on communication and collaboration which help prevent conflicts, delays, and cost overruns, ultimately leading to a more efficient and successful project delivery. The study recommended that the organization should keep the stakeholders informed about the progress of construction projects, address their concerns, and solicit their feedback. Kenya Urban Roads Authority should actively engage with stakeholders to ensure that the decision-making process is open and inclusive. Kenya Urban Roads Authority should establish clear communication channels between all stakeholders involved in the project, including government agencies, contractors, local communities, and other relevant parties. Kenya Urban Roads Authority should implement a comprehensive stakeholder engagement plan by involving all relevant parties, including local communities, government agencies, contractors, and other stakeholders. Kenya Urban Roads Authority should conduct stakeholder mapping, which involves creating a visual representation of the stakeholders and their relationships to the project.
Key Words: Stakeholder Communication, Stakeholder Participation, Conflict Management, Stakeholder Analysis
CITATION: Ngugi, D. N. K., & Gachengo, L. (2024). Stakeholder management and implementation of roads construction projects by Kenya Urban Roads Authority in Nairobi City County, Kenya. The Strategic Journal of Business & Change Management, 11 (2), 1328 – 1348. http://dx.doi.org/10.61426/sjbcm.v11i2.2992
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DOI: http://dx.doi.org/10.61426/sjbcm.v11i2.2992
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