JOB SHADOWING AND EMPLOYEE PERFORMANCE AT KIAMBU COUNTY LEVEL FIVE HOSPITALS; KENYA
Abstract
Employee performance in the health sector becomes a problem when it fails to meet the expected standards and negatively impact various aspect of health care delivery. Low employee performance can directly affect the quality of patient care, leading to sub-optimal health outcome, increase medical errors and patient dissatisfaction. The study’s objective sought to investigate the relationship between job shadowing and employee performance at Kiambu County level five hospitals; Kenya. The study was anchored on Social Learning Theory, Connectivism Theory and Behaviorism Theory. The study applied a descriptive research design. The target population includes 113 employees from Gatundu level five hospital, and 137 employees from Thika level five hospital, making a total of 250 employees. The study employed a stratified sample size of 154. This study employed the questionnaires as an instrument for collecting data. The study used the SPSS version 24 to analyze the data for descriptive statistics that computed percentiles, mean and standard deviation quantitatively and inferential statistics which included correlation and regression analysis. The findings showed that job shadowing had positive significant effect on employee performance at Kiambu County level five hospitals. Study’s findings suggest that Kiambu County Level Five Hospitals should prioritize the job shadowing opportunities, hence, comprehensive approach fosters an engaged and high performing work force, benefiting both employees and the organization.
Key words: Job Shadowing, On-Job-Training Techniques, Employee Performance
CITATION: Kiiru, S. G., & Karanja, K. (2024). Job shadowing and employee performance at Kiambu County Level Five Hospitals; Kenya. The Strategic Journal of Business & Change Management, 11 (4), 307 – 320. http://dx.doi.Org/10.61426/Sjbcm.v11i4.3082
Full Text:
PDFReferences
Daudi, J. M. (2021). Performance-based rewards as a determinant of employee retention among tier-one commercial banks in Kenya (Doctoral dissertation, Strathmore University).
De Silva, K. M., & De Silva Lokuwaduge, C. S. (2021). Impact of corporate social responsibility practices on employee commitment. Social Responsibility Journal, 17(1), 1-14.
Ghani, B., Zada, M., Memon, K. R., Ullah, R., Khattak, A., Han, H., & Araya-Castillo, L. (2022). Challenges and strategies for employee retention in the hospitality industry: A review. Sustainability, 14(5), 2885.
Hassan, Z. (2022). Employee retention through effective human resource management practices in Maldives: Mediation effects of compensation and rewards system. Journal of Entrepreneurship, Management and Innovation, 18(2), 137-174.
Kamau, J., & Omondi, M. (2020). Influence of remuneration on employee retention in Commercial banks in Kenya: A case of Kenya Commercial Bank. International Research Journal of Business and Strategic Management, 1(1).
Kazdin, A. E. (2021). Research design in clinical psychology. Cambridge University Press.
Kenny, D. A., Kashy, D. A., & Cook, W. L. (2020). Dyadic data analysis. Guilford Publications.
Kimeu, R. M. (2021). Effect of Employee Engagement Drivers on Employee Retention A Case of Marie Stopes Kenya (Doctoral dissertation, Daystar University, School of Business and Economics).
Malik, E., Baig, S. A., & Manzoor, U. (2020). Effect of HR practices on employee retention: The role of perceived supervisor support. Journal of Public Value and Administrative Insight, 3(1), 1-7.
Monari, D. (2021). Competency Mapping and Its Influence on Employee Retention in the Telecommunication Industry in Kenya. Ijern. Com, 9(7), 37-48.
Mugenda, O. M., & Mugenda, A. G. (2003). Research methods: Quantitative & qualitative apporaches (Vol. 2, No. 2). Nairobi: Acts press.
Muyela, D., & Kamaara, M. (2021). Effect of talent management practices on employee performance in the civil service in Kenya: A case study of manufacturing sector state departments in the ministry of industry, trade and cooperatives. Journal of Human Resource Management, 5(2), 107-120
Ahmad, S., & Shahzad, K. (2017). HRM and employee performance: A case of university teachers of Azad Jammu and Kashmir (AJK) in Pakistan. African Journal of Business Management, 5(13), 5249-5253
Alshuwairekh N. K. (2018). The Effectiveness of the Training Programs on Employees Performance: An Empirical Study at Private Sector Companies in Saudi Arabia. International Journal of Business and Management Review, 4(9), pp.1-23.
Au-Yong-Oliveira, M., & Costa, P. C. (2020). 20th European conference on research methodology for business and management studies: ECRM 2020. Academic Conferences and publishing limited.
Armstrong, M. (2019). Armstong's Handbook of Human Resource Management Practice, 11th ed. London: Kogan Page.
Boxall, P., & Purcell J. (2017) Strategy and Human Resource Management. Basingstoke, Palgrave Macmillan.
Busienei, J.R; (2022). Effect of Business Strategy and Organizational Structure on the Relation-ship between Human Resource Strategic Orientation and Performance of Private Manufacturing Firms in Kenya; (Unpublished Ph.D. Thesis), University of Nairobi
Bazeley, P. (2020). Qualitative data analysis: Practical strategies. SAGE.
Chen, C., & Huang, J. (2019). Strategic human resource practices and innovation performance. The mediating role of knowledge management capacity, Journal of Business Research, 62(1), 104 – 114.
Dawson, C. (2019). Introduction to research methods: A practical guide for anyone undertaking a research project (5th Ed.). Robinson.
Flick, U. (2020). Introducing research methodology: Thinking your way through your research project. SAGE.
Gitahi, G., & Cashin, C. (2020). Universal health coverage. Handbook of Global Health, 1-39.
Grundow, K. (2022). Effects of employees training on employee performance. The moderating role of organizational values.
Greenhalgh, T. M., Bidewell, J., Crisp, E., Lambros, A., & Warland, J. (2020). Understanding research methods for evidence-based practice in health (2nd ed.). John Wiley & Sons.
Hair, J. F., Page, M., & Brunsveld, N. (2019). Essentials of business research methods. Routledge.
Howitt, D. (2018). Introduction to qualitative research methods in psychology: Putting theory into practice.
Juan Moreno-Garcia, F., Yáñez-Araque, B., & Ali, M. (2023). Training, performance and dynamic capabilities: new insights from absorptive, innovative, adaptative and learning capacities. Frontiers Media SA.
Kumar, R. (2018). Research methodology: A step-by-step guide for beginners. SAGE.
Muchhal, D. S (2018). Human Resource Practices and Job Performance. IOSR Journal of Humanities and Social Science (IOSR-JHSS), 19(4), 55-61.
Gamal, M. E. K., & Amal A.A. (2021). Correlation between indoor environmental quality and productivity in buildings. (In) Tolba, Mostafa K.; Abdel-Hadi, Aleya; Soliman, Salah; Environment, health and sustainable development. Proceedings of the 19th of IAPS, Cairo
Golden, L. (2018). The effects of working time on productivity and firms’ performance. Geneva, 9(2), 20-22.
Hassan, S. (2019). Impact of HRM Practices on Employee’s Performance. International Journal of Academic Research in Accounting, Finance and Management Sciences, 6(1), 15-22.
Hameed, A., Ramzan, M., Zubair, H. M. K., Ali, G. & Arslan, M. (2018). Impact of Compensation on Employee Performance (Empirical Evidence from Banking Sector of Pakistan). International Journal of Business and Social Science. 5(2); 302-309
Katou, A., & Budhwar, P. (2017). The effect of human resource management policies on organizational performance in Greek manufacturing firms. Thunderbird International Business Review, 49(1), 1 – 35
Katua T. N., Mutua E., Gachunga H. G. (2021), Effects of reward and compensation strategies on the performance of commercial banks in Kenya. International Journal of Education and Research, 2(1):14-16
Khan, G. A., Khan, F. A. & Khan, A. M. (2019). Impact of Training on Organizational Performance. Global Journal Inc.11 (7)
Kuballa, J. (2017). Employee satisfaction-A precondition for economic success of service companies GRIN Verlag
Lung’ung’u, J. (2018). Perception of employee on relationship between employee training and employee performance: A survey of Ministry of Agriculture Headquarters. MBA thesis, University of Nairobi.7.
Marrenbach, D., & Geiger, L. (2019). Job rotation, job enlargement, job enrichment. Handbuch psycho-soziale Gestaltung digitaler Produktionsarbeit, 359-363.
Miles, M. B., Huberman, A. M., & Saldana, J. (2019). Qualitative data analysis: A methods sourcebook. SAGE Publications.
McKenzie, D. (2020). Small business training to improve management practices in developing countries: Reassessing the evidence for “Training doesn't work”.
Mentor, D. (2022). Handbook of research on new media, training, and skill development for the modern workforce. IGI Global.
Munjuri, M. (2021). The Effects of Human Resources Management Practices in Enhancing Employee Performance in Catholic Institutions of Higher Learning in Kenya.
Muhammad Nashar, Ryani Dhyan Parashakti, & Hilda Sona Fauziah. (2018). Effect of training and job performance on job satisfaction in PT garuda Indonesia training center. Management Studies, 6(4).
Ngulube, P. (2021). Handbook of research on mixed methods research in information science. IGI Global.
Novikov, A. M., & Novikov, D. A. (2019). Research methodology.
Nassazi, A. (2018). Effects of Training on Employee Performance. Evidence from Uganda. Research Thesis Vaasan Ammattikorkeakoulu University of Applied Sciences.
Ndibe, B. C. (2019). Effect of Employee Training on Organizational Performance in soft Drinks Bottling Companies in Enugu Estate, Nigeria. MSc thesis, University of Nigeria
Ogora, R. E. M., & Muturi, W. (2018). Perceived factors affecting employee turnover in Kenya Tea Development Authority: The case of Kiamokama Tea Factory, Kisii Central Sub County, Kisii County. International Journal of Innovative Research & Development, 4(12), 1-18.
Okumus, F., Rasoolimanesh, S. M., & Jahani, S. (2022). Advanced research methods in hospitality and tourism. Emerald Group Publishing.
Ozioma, O., Abomeh, O., & Nkiruka, O. (2017). Manpower development and employees’ performance: Qualitative assessment of small and medium scale business in Abuja Nigeria. Journal of Economics, Management and Trade, 18(3), 1-6.
Priyadarshini, R. R., & Venkatapathy, R. (2020). Performance and HRD: A Study among Various Types of Banks. South Asia Journal of Management, 12(3).
Reyes, V. (2019). Assessing the status of on-the-Job training program of bachelor of technical teacher education.
Rothwell, W. J., & Bakhshandeh, B. (2022). High-performance coaching for managers: A step-by-step approach to increase employees' performance and productivity. CRC Press.
Sajuyigbe, A. S., Olaoye, B .O. & Adeyemi, M.A (2019). Impact of Reward on Employees Performance in a Selected Manufacturing Companies in Ibadan, Oyo State, Nigeria. International Journal of Arts and Commerce. 2(2); 27-32
Saira, H. (2021). Impact of HRM practices on employee’s performance. International Journal of Academic Research in Accounting, Finance and Management Sciences, 6(1), 15-22.
Sehgal, S. (2021). Relationship between Work Enviornment and Productivity. International Journal of Engineering Research and Applications, 2(4), 1992-1995.
Sila, K. A. (2021). Relationship between training and performance: A case study of Kenya 10. Women Finance Trust Eastern Nyanza Region, Kenya. European Journal of Business and Social Sciences, 3(1), 95-117
Tambwe, A. M. (2018). The impact of Entrepreneurship Training on Micro and Small Enterprises Performance. The Case of Food Vendors in Ilala, Dar-es-Salaam. Business Education Journal.
Tu, y., Hao, P., & Long, L., (2023). Job replacement or job transformation? Definition, consequences, and sources of technology-driven job insecurity. Advances in Psychological Science, 31(8), 1359. https://doi.org/10.3724/sp.j.1042.2023.01359
Waruwu, M. (2020). On the job skill-based servant leadership training model for principal effectiveness. International Journal of Psychosocial Rehabilitation, 24(5), 3270-3279. https://doi.org/10.37200/ijpr/v24i5/pr202035
Yashwant, P., & Warkhedkar, R. (2019). Sustainability issue and linkages between knowledge management and productivity in auto ancillary industries with reference to Pimpri Chinchwad industrial area. Journal of Mechanical Engineering and Technology (JMET), 1(1), 16-27.
DOI: http://dx.doi.org/10.61426/sjbcm.v11i4.3083
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.
PAST ISSUES:
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.