INFLUENCE OF WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE IN THE SECURITY SECTOR IN KENYA: A CASE OF KENYA POLICE SERVICE NAIROBI CITY COUNTY
Abstract
This study explored the influence of work environment on employee performance. The target population for this study was 733 police officers from police headquarters in Nairobi County. The study comprised the following senior officers, members of Inspectorate, sergeants, corporal’s and constables. The list of the respondents was obtained from the head human resource personnel at the headquarters, since he/she was the one who keeps the record of all police officers after employment. A stratified random sampling technique was used to select the respondents from each stratum. This was a good representation for this study. The research design for this study used both qualitative and quantitative techniques. Data was collected using research instruments which were properly designed to variables under this study. Questionnaires were both structured and semi- structured. Pilot test was used to confirm the reliability and validity of the instrument before the actual collection of data. This involved 8 respondents from the targeted respondents. Data collected was analyzed using SPSS version 23 and tested using multiple regressions and inferential statistics. The findings indicated that health and safety facilities influenced employee performance. It was found out that reward management influenced employees’ performance positively. It was also concluded that interpersonal Communication influenced employees’ performance to a very great extent. It was concluded that the housing conditions influenced employee’s performance. It was recommended that police service should come up with ways to enhance the health environment where the employees work. They should be provided with protective gear and ensure a clean environment. The police management should improve its interpersonal communication since it was found to influence employee performance positively. The police service should value the employees’ contributions so as to encourage them. This can be done through holding frequent meeting and dialogues.
Keywords: Health & Safety, Rewards Management, Interpersonal Communication, Housing Conditions, Employee Performance
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DOI: http://dx.doi.org/10.61426/sjbcm.v4i4.597
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