EFFECT OF ADEQUACY OF INFORMATION RESOURCES ON USER SATISFACTION AT PWANI UNIVERSITY LIBRARY
Abstract
This study aimed at investigating the Effect of adequacy of information resources on user satisfaction at Pwani University library. The research design employed in this study was mixed methods. The key informants for the study were the library staff. The population of this study comprised of lecturers and students of Pwani University. This study used both probability and non-probability sampling techniques namely stratified sampling, simple random sampling, purposive as well as convenience sampling. The study sample comprised of 265 study participants. Data was collected using questionnaires and interview schedule. Data was analyzed descriptively using Statistical Package Social Sciences version 22 and presented in the form of tables and graphs. Qualitative data was analyzed and presented thematically. The study findings indicated that adequacy of information resources on user satisfaction at Pwani University library had positive effect on user satisfaction. Using regression analysis, the coefficient of determination, the R2, was 0.400 indicating a 40% of variance attributed to effect of services offered and user satisfaction at Pwani University Library. The study therefore concluded that library should always focus on user satisfaction, have all essential services under respective sections and departments, understand the need of its users and measure their level of satisfaction and have quality and adequate information materials both in print and soft. The study further concluded that libraries should always provide strategies and way forward to improve its services at all time and make sure that the users are satisfied. The study recommended the following that Library should develop an information marketing strategy to create awareness about library resources and services among students and research scholars, Infrastructure resources should be enhanced for proper utilization of e-resources and services in the library, that management of Pwani University library should seek audience with the academic staff on what the library should provide and that Pwani University library management should organize in-house training for staff to further improve the quality of their services
Key terms: Acquisition of Information Materials, Information Materials, Library User Satisfaction
Full Text:
PDFReferences
ACRL. (2011). Collection Development Policy. ACRL. ACRL Standards for Libraries in Higher Education.
Aina, L.O. (2004). Library and Information Science text for Africa. Ibadan: Third World Information Services Ltd, Ibadan 364.
Amin, Martin E. (2005). Social Science research: conception, methodology and analysis. Kampala Makerere University.
Abdelrahman, O. H. (2009). The state of ICT implementation and training at the University of Khartoum library system (UKLIS). ICAL 2009 – Vision and roles of the future academic libraries.
Adelele, A. A. and Olorunsola, R. (2009). ICT and library operations: more on the online cataloguing and classification tools and techniques in Nigerian libraries. The Electronic Library, Vol. 28 No. 3, pp 453 – 462.
Ajayi, G.O. (2002), Information age virtual technology – opportunities and challenges to Africa, paper presented at: UNESCO National Workshop on the Pilot Virtual University Laboratory Project, the Obafemi Awolowo University, Ile-Ife A, 9-12 September.
Amutabi, M. N. (2009). Information and communication technology in Kenya: some reflections. Studies in the economic history of Kenya. The Edwin Mellen Press: New York.
Ani, O. E. Esin, J. E. and Edem, N. (2005). Adoption of information and communication technology (ICT) in academic libraries: a strategy for library networking in Africa. The Electronic Library,Vol. 23 No. 6, pp 701 – 708
Abagai, T. (2008). The Use of Library in a Non-Residential College: A Study of Kaduna State College of Education. Forum Academic Multidisciplinary Journal of Education 1 (1) 104-111.
Akinyemi, S. (2013). Funding strategies for qualitative university education in developing economies: the case of Nigeria. International Journal of Higher Education, 2(1),53-59.
Anderson, J. L., (2003). User satisfaction Theory: International Journal of Library and Information Sciences, 7(2), 40–46.
Arnold, A. (2004). Approval slips and faculty participation in book selection at a small university library. Collection Management, 18, 89-102.
Atta-Obeng, H. (2007). Initiating a collection development policy for Kumasi polytechnic library. Ghana Library Journal, 19 (2), 103-114.
Adeniran, P. (2011). User satisfaction with academic libraries services: Academic staff and student perspectives. International Journal of Library and Information Sciences,3(10), 209–216.
Adesanya, O. O. (2015). Acquisition patterns in academic libraries: A case study of Michael Otedola College of Primary Education, Norija Epe Lagos State. International Journal of Library and Information Sciences, 7(2), 40–46.
Ameen, J. (2000). Somalia: Building Sovereignity or Restoring Peace? In Elizabeth M. Cousens, et al. (eds) Peace building as Politics: Cultivating Peace in Fragile Societies. Boulder: Lynne Rienner Publishers.
Bristol University Library. (2016). Inter-library Loans. Bristol University Library. Retrieved from http://www.bristol.ac.uk/library/using/borrowing/interloans/
Commission for University Education (2013). Commission for Higher Education (CHE). Standards and guidelines for university education in Kenya. Nairobi.
Connelly, L. M. (2008). Pilot Studies. Medsurg Nursing, 17 (6), 411-412.
Cooper, D. R. and Schinder, P. S. (2006). Business research methods. 9ed. Boston: McGraw-Hill
Crowley G. H and Gilreath C. L (2002). Probing user perceptions of service quality: Using focus groups to enhance quantitative surveys. Performance Measurement and Metrics. 3(2): 78-84.
Cullen R (2009). Perspectives and User Satisfaction Surveys-Academic Libraries. Library Trends, spring.
Dadzie, P. ., and van der Walt, T. (2015). Planning for Digitization of University Libraries in Ghana: Challenges and Prospects. Library Philosophy and Practice (e-Journal). Retrieved from http://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=3247andcontext=libphilprac
Dr C. Wanyenda Chief Librarian- Technical University of Kenya. (2013, June 21). Budgetary Allocations to Public University Libraries. Retrieved from Interviewer- Paul E.
Ducombe, R., and Boateng, R. (2009). Mobile Phones and Financial Services in Developing Countries: A Review of Concepts, Methods, Issues, Evidence and Future Research. Third World Quarterly, 30(7), 1237-1258.
Emmanuel, G. and Sife, A.S. (2008). Challenges of managing information and communication technologies for education: Experiences from Sokoine National Agricultural Library. International Journal of Education and Development using Information and Communication Technology. (IJEDICT), 2008, Vol. 4, Issue 3, pp. 137-142.
Evans, G. E. (2005). Developing library and information centres (2nd ed) Littleton, Colorado: Libraries Unlimited.
Eze, I. O. and Eze, J. U. (2006). Collection development in academic libraries. In: Administration of academic libraries: a book of readings. Nsukka, UCO: academic Publishers Nigeria Ltd.
Fraenkel, J. R. and Wallen, N. E (2006). How to Design and Evaluate Research in Education.New York: McGraw Hill.
Ghuloum, H. and Ahmed, V. (2011). The Implementation of New ICT Services in Kuwaiti Academic Libraries.The Built and Human Environment Review, Volume4, Special Issue 1
Gould, E. and Gomez, R. (2010). New challenges for libraries in the information age: a comparative study of ICT in public libraries in 25 countries. Information Development. 26(2) 166–176
Hagenaars, M. (2007). Socio-cultural factors and ICT adoption. International Institute for Communication and Development (IICD). http://www.iicd.org/articles/IICDnews.import2069 [Accessed on 02/08/2011]
Haneefa, M. (2007). Application of information and communication technologies in special libraries in Kerala (India).Library Review. Vol. 56 No. 7, 2007 pp. 603-620
Heinrichs, J. H. and Lim, J. S. (2009). Emerging requirements of computer related competencies for librarians. Library and Information Science Research, 31, 101-106. Retrieved from http://www.sciencedirect.com.doi:10.1016/j.physletb.2003.10.071
Hellen, N. (2007). IFLA Library Building Guidelines: Development and Reflections, Walter de Gruyter, Berlin.
Herring, Susan D. (2002) Use of electronic resources in scholarly electronic journals: A Citation analysis.College and Research Libraries, Vol. 63, No. 4, Jul. 2002, pp. 334-340
Hiller, S. (2001). Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries. University of Washington. Retrieved from https://www.ideals.illinois.edu/bitstream/handle/2142/8375/librarytrendsv49i4e_opt.pdf?sequence=1
Holley, P. R., and Ankem, K. (2005). The effect of the Internet on Out-of-Print Book Market: Implication for Libraries. Library Collections, Acquisitions and Technical Services,29(2), 118–139.
Ingutia-Oyieke, Lilian (2008).Information and communication technologies in teaching and learning: A comparative evaluation of two university libraries in Kenya. Thesis (MIS) - University of Pretoria.
Igben M J (2003). Students' Use of Selected Services in the Polytechnic Ibadan Library. Nig. Lib. Inf. Sci. Rev., 11(1and2): 11-17
Jankowska, M. (2007). A call for sustainable library operations and services. ACRL. Retrieved from http://crln.acrl.org/content/69/6/323.full.pdf
Jayawardhena, C. (2004). Measurement of service quality in Internet banking: the development of an instrument. Journal of Marketing and Management, 20: 185-207.
Jayasundara CC (2008). User Perceptions and Expectations on E-Information Literacy Development Programmes. National University Library, 10(4): 82.
Jenkins, P. O. (2009). Book reviews and faculty book selection. Collection Building, 18(1), 4-5.
Jewell, T.D. (2001) Selection and preservation of commercially available electronic resources: Issues and practices. Available: http://www.clir.org Washington, D.C: Digital Library Federation (DLF) accessed: Jan. 5, 2012
Kakai, Miriam, Ikoja-Odongo, R. and Kigongo-Bukenya, I.M.N. (2004). A study on the information seeking behavior of undergraduate students of Makerere University, Uganda. World Libraries, Vol. 14, No. 1, Spring 2004
Kamba, M.A. (2011). Implication of ICT’s in Libraries of Higher Education Institutes: A Panacea Catapulting Library Development in Africa. DESIDOC Journal of Library and Information Technology, Vol. 31, No. 1. pp. 65-71
Kavulya, J. M. (2003). Challenges facing information literacy efforts in Kenya: a case study of selected university libraries in Kenya, Library Management. Vol 24.4/5
Khan, A., Bhatti, R., Khan, G., and Ismail, M. (2014). The Role of Academic Libraries in Facilitating Undergraduate and Post-Graduate Studies: A Case Study of the University of Peshawar, Pakistan. Chinese Librarianship: An International Electronic Journal, 38. Retrieved from URL: www.iclc.us/cliej/cl38KBKI.pdf
King DB (2005). User surveys: Libraries ask, 'Hey, how am I doing?' Law Lib. J., 97(1): 103- 115.
Kotler P (2006). Marketing management. 12th Ed., NY: Prentice Hall.
Kolo, S. S. (2004). Library services to adult literacy in Nigeria. Lagos Librarian, 15, 34-43.
Liu CH andYen LC (2010). The effects of service quality, tourism impact, and tourist satisfaction on tourist choice of leisure farming types. Afr. J. Bus. Manage, 4(8): 1529-1545.
Levine-Clark, M. (2014). Access to Everything: Building the future academic library collection. Libraries and the Academy,14(3), 425–437.
Maceviciute, E., Borg, M., Kuzminiene, R., and Konrad, K. (2014). The acquisition of e-books in the libraries of the Swedish higher education institutions. Information Research, 19(2). Retrieved from www.information.net/ir/19-2/paper620html
Martin, L. K. (2013). Guide to Collection Management. San Jose State University. Retrieved from https://library.sjsu.edu/faculty-services/guide-collection-management
Maigari, J. A. (2005). Role of libraries in quantitative education. A paper presented at the official launching ceremony of Niger state chapter of the Nigerian Library Association p.14.
Majid S, Anwar MA, Esienchitz TS (2001). User perceptions of library effectiveness in Malaysian agricultural libraries, Lib. Rev., 50(4): 176-186
Makori, E. O. (2009). Reinventing academic libraries in Kenya. Library Hi Tech News, No. 5/6. pp 10 – 13.
Martensen A, & Gronholdt L (2003). Improving library users' perceived quality, satisfaction and loyalty:An integrated measurement and management system, J. Acad. Lib., 29(3): 140-147.
Moropa, R. (2010). Academic libraries in transition: some leadership issues – a viewpoint, Library Management, Vol. 31 No. 6 pp. 381 – 390. Retrieved from www.emeraldinsight.com/0143-5124.htm
Mugenda, O. M. and Mugenda, A. G. (2003). Research methods: Quantitative and qualitative Approaches. Revised Edition. Nairobi: Acts Press.
McGrath, M. (2016). Interlending and document supply: a review of the recent literature; 91. Interlending and Document Supply, 44(1), 1–6.
Milunovich, K. (2000). Issues in Law Library Acquisitions: An Analysis. Retrieved from http://www.aallnet.org/mm/Publications/llj/LLJ-Archives/Vol-92/pub_llj_v92n02/2000-18.pdf
Neuman, W. (2006). Social research methods: Qualitative and quantitative approaches,6th ed. Boston, MA: Pearson Education.
Nnadozie CO (2006). Evaluation of Library resources and services in Federal Medical Centre, Owerri, Nigeria. Coal City Libraries (3) April, pp. 39-50.
Nkhoma-Wamunza, A. G. (2003). Re-thinking changing roles of academic and research librarians in Tanzania; reflections, prospects and challenges. University of Dar es Salaam Library Journal, 5 (2), 35-46.
Nwalo, K. I. N. (2007). Measures of library effectiveness in Nigerian polytechnic libraries with emphasis on user satisfaction. Unpublished doctoral dissertation, University of Ibadan.
Odero-Musakali, D. and Mutula, S. (2007). Internet adoption and assimilation in Kenyan university libraries. Library review. Vol. 56 No. 6 pp. 464 – 475. Retrieved from www.emeraldinsight.com/0024-2535.htm.
Okojie, V. (2010). Innovative financing for university libraries in sub-Saharan Africa, Library management, Vol. 31. No. 6, pp. 404 – 419. Retrieved from www.emeraldinsight.com/0143-5124.htm
Omoniwa, M. A. (2001). The computerization of Kashim Ibrahim Library of Ahmadu Bello University, Zaria, 1972-2001, Nigerian Libraries: Journal of the Nigerian Library Association, Vol. 35 No. 1, pp. 15-22.
Orodho, J.A and Kombo O (2003). Techniques of Writing Research Thesis and Reports in
Educational and Social Science: Nairobi, Harlifax Printer and General Supplies
Otike, J. (2004). The development of libraries in Kenya. Innovation. No. 28.
Olanlokun, S. O. and Adekanye, E. A. (2005). Collection development in an unstable economy: A case study of the University of Lagos library. African Journal of Library, Archives and Information Science, 15 (2), 141-148.
Oyegade, E. A. Nassarawa, A and Mokogwu, W. O (2003). Forty Years of Public Library Services in Nigeria: Past, Present and the Future. In S.O. Olanlok un(ed) Forty Years of Public Library Services in Nigeria. Lagos: Nigerian Library Association PP 1-72.
Ogbuiyi, S. U., and Okpe, I. J. (2013). Evaluation of library materials usage and services in private universities in Nigeria. Arabian Journal of Business and Management Review,2(8), 33–41.
Onifade, F. N., Ogbuiyi, S. U., and Omeluzor, U. S. (2013). Library resources and service utilization by postgraduate students in a Nigerian private university. International Journal of Library and Information Sciences, 5(9), 289–294.
Percy, J. (2013). E‐book lending: the challenges facing interlibrary loan. Interlending and Document Supply, 41(2), 43–47.
Phiri, Z. M. (2006). Performance of library profession in Zambia. International Library Review, 18(3), 259-266.
Ray, K, and Day, J (1998). Student attitude towards electronic information resources. Information Research,Vol.4, No.2, Oct. 1998: pp. 267-290
Republic of Kenya. (2014). Kenya Gazette Supplement No. 164 (National Assembly Bills No. 40). Kenya Gazette. Retrieved from http://www.isk.or.ke/userfiles/Public%20Procurement%20and%20AssetDisposalBill%202014_.pdf
Song Y (2009). Designing library services based on user needs: new opportunities to reposition the library. World Library and Information Congress: 75th IFLA General Conference and Council 23-27 August, Milian, Italy.
Sowole, I. A. (2005). Information Weeds of Farm Management Personnel: A Case Study of two Universities and two Agricultural Research Institute in Western Nigeria. Lagos Librarian 16(1) 38-46.
Siddike, A.K. Munshi, M.N Sayeed, M.A. (2011). The adoption of information and communication technology (ICT) in the university libraries of Bangladesh: an exploratory study. International seminar “vision 2021: the role of libraries for building digital Bangladesh” Library Association of Bangladesh.
Simmonds, L. P. and Andaleeb, S. S., (2005). Explaining User Satisfaction with Academic Libraries: Strategic Implications. College and Research Libraries. Retrieved from http://crl.acrl.org/content/59/2/156.full.pdf
Sekaran, Uma. (2003). Research methods for business: A skill-building approach. 4TH ed. New York: John Wiley.
Sheriff, J. L. and Hovland, H. I., (2003). User satisfaction Theory: International Journal of Library and Information Sciences, 7(2), 40–46.
Soria, K. M., Fransen, J., and Nackerud, S. (2013). Library Use and Undergraduate Student Outcomes: New Evidence for Students’ Retention and Academic Success. Libraries and the Academy, 13(2), 147–164.
Starr,L.(2006). Same time this year. Available at http://www.educationworld.com/a_tech/tech075.shtml
Swanson, D.R. (2000). Libraries and the Growth of Knowledge. The Library Quarterly, Vol. 50, No. 1. pp. 112-134
Tih, S. (2004). Service quality and its influences in the Internet context. Unpublished PhD. Thesis submitted to University of Strathclyde, Glasgow, United Kingdom.
Tong, M. C.-K. (2003). An examination of the acquisitions: The case of University of British Columbia Press (M). University of Guelph, Guelph.
Uma, S., and Roger, B. (2013). Research Methods for Business (6th Edition ed.). Chennai: Printer Trento Srl.
Walters, W. H. (2013). E-books in Academic Libraries: Challenges for Acquisition and Collection Management. Libraries and the Academy,13(2), 187–211.
Watkinson, E. J., Dwyer, S., & Nielsen, A. B. (2005). Children theorize about reasons for recess engagement: Does expectancy-value theory apply? Adapted Physical Activity Quarterly, 22, 179.
Younghee, N., Min-Ju, C., Yong-Wog, C., Sin-Won, J., Jung, E. J., Lee, K.-W., Da-Jeong, S. (2011). An Analysis of User Satisfaction of K University’s Library Service. International Journal of Knowledge Content Development and Technology, 1(1), 61–79.
Zell, H. (2001). The Internet, e-commerce and Africa’s book professions. Bellagio Publishing Network. Retrieved from http://www.bellagiopublishingnetwork.com/newsletter28/zell.htm
Zickuhr, K., Rainie, L., Purcell, K., Madden, M., and Brenner, J. (2012). Libraries, patrons, and e-books. Washington, DC: Pew Research Center. Retrieved from http:// libraries.pewInternet.org/2012/06/22/libraries-patrons-ande-books/ (accessed 15 March 2016)
DOI: http://dx.doi.org/10.61426/sjbcm.v5i3.858
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.
PAST ISSUES:
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.