EMPLOYEE MOTIVATIONAL STRATEGIES AND PERFORMANCE OF LARGE HOTEL ENTERPRISES IN KENYA

Abstract

This study sought to establish the influence employee motivational strategies have on organizational performance in hotel industry with focus being large hotel enterprises under four and five star in Nairobi and Mombasa County. Based on research topic, the study addressed the research problems by addressing the following research objectives; To determine how employee empowerment strategies affect organizational performance in hotel industry, to identify the link among employee recognition strategies and organizational performance in hotel industry in Kenya,  to examine the influence of  reward scheme strategies on organizational performance in hotel industry in Kenya, To explore the working environment as a motivational strategy and the impact it has on organizational performance in hotel industry in Kenya. The study adopted a descriptive research design to address the research objectives. In this case the research adopted census technique in order to reach to all 70 participating hotels in the two counties with the focus being heads of departments, human resource managers and finance managers. Data was collected using both primary data and secondary data. The study used questionnaire for primary data collection purposes while secondary data was collected from books, journals and publications. The study employed drop and pick later method to collect data. Prior to the data collection, a pilot study was conducted to allow for pre-testing of the research instrument to increase validity and reliability. The study used both qualitative and quantitative methods of data collection. Further, the study used descriptive statistics to analyze the data collected through the help of the SPSS.  Further correlation was used to show the degree of association between the independent variables and the dependent variable. The researcher further employed a multiple regression model to study the relationship between the variables. The findings showed that majority of hotels use similar strategies in motivating their employees, however each strategy impacted the employees performance in a different level. 

Keywords: Employee Empowerment, Employee Recognition, Reward Scheme, Working Environment, Organizational Performance

CITATION: Kinuthia, M. N., & Ngugi, P. K. (2019). Employee motivational strategies and performance of large hotel enterprises in Kenya. The Strategic Journal of Business & Change Management, 6 (2), 914 –924.