EFFECT OF INNOVATION STRATEGY ON THE ORGANIZATIONAL PERFORMANCE IN MOMBASA LAW COURTS, KENYA
Abstract
The general objective of the study was to establish the impact of effect of innovations strategies on the performance of the Judiciary: a case of Mombasa law courts. The study was guided by the following objectives; to examine the impact of process innovation, customer service innovation strategies, financial innovation, and technical innovation on performance of the Judiciary: a case of Mombasa law courts. This study adopted a descriptive research design. The target population for this study was staff respondents from the different departments in Mombasa law courts. The sample size comprised of 165 judicial and non-judicial staff. Primary data was collected using semi-structured questionnaire based on the objectives of the study. The data was edited, coded for processing using the Statistical Package for Social Sciences (SPSS v.25) and presented in tables. A master codebook designed to ensure that all the questionnaires were coded uniformly was be used. Consequently, data was edited for completeness and consistency before analysis. Descriptive and inferential statistics was used to analyze information generated from respondents. The study established that well-designed, integrated case management systems have the potential to enhance the efficient administration of justice and the Mombasa law court did not use video-conferencing technology to conduct remands and hear bail. The study showed that total quality control eloquently speaks to the need for recognizing and responding to specific customer preferences for performance and service innovative responses can enable judiciary to either position itself within an attractive niche or to meet a larger proportion. The study concluded that financial innovation significantly affects organizational performance in Mombasa Law courts. This is because financial innovation makes all payments to the court easy and flexible. The study recommended that the law court should implement computerized litigation support systems to help in managing and presenting the evidence in the court of law. The study recommended that the management of law courts should come up with service delivery policies and systems bearing in mind public concerns and expectations.
Key Words: Process Innovation, Customer Service, Financial Innovation, Technical Innovation
CITATION: Kanyangi, C. A., & Gichinga, L. (2019). Effect of innovation strategy on the organizational performance in Mombasa Law Courts, Kenya. The Strategic Journal of Business & Change Management, 6 (3), 517 – 535.
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DOI: http://dx.doi.org/10.61426/sjbcm.v6i3.1334
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