ROLE OF E-PROCUREMENT ON SERVICE DELIVERY IN STATE CORPORATIONS IN KENYA
Abstract
The aim of the study was to examine how E-procurement influence delivery n state corporations in Kenya. The study was guided by the following research objectives; to establish the influence of E-tendering, E-sourcing, E-ordering, E-invoicing on service delivery in state corporations. The study employed descriptive research design with sample population of 127 State Corporations in Kenya and using simple random sampling technique. A pilot study was conducted on 10% of the sample size state corporations in order to verify the questionnaire and fine tune the questions. The study used primary data which was collected using a comprehensive questionnaire. Quantitative data collected was analyzed by the use of descriptive statistics using SPSS (version 23) as the tool of choice and presented through diverse measures that include percentages, means, standard deviations and frequencies. Multiple regression analysis was used to establish the relation among the variables and as per the model summary, the coefficient of determination (R2) was used to measure how far the regression model’s ability to explain the variation of the independent variabies. Regression analysis of the study showed that E-tendering ,E-sourcing, E-ordering and E-invoicing played a significant role on service delivery in the state corporations in Kenya. The study recommended that there is need to enhance E-Ordering to enhance electronic preparation of specification to facilitate error reduction in the specifications for the goods to be procured. The study established that full benefits of e-sourcing had not been realized although the current efforts showed a significant effect on procurement efficiency. The study recommended for the E-ordering especially for electronic preparation of purchase order to enhance error reduction to foster accuracy in the orders prepared. The study recommended that there is need to enhance electronic invoicing from the suppliers to allow error reduction in the invoices thus enhancing accuracy of invoice details. The study also recommended that electronic approval of invoices would allow management to understand the status of the tendering process leading to enhanced transparency.
Key Words: E-tendering, E-sourcing, E-ordering, E-invoicing, Service Delivery
CITATION Nyongesa, E., & Moronge, M. (2019). Role of e-procurement on service delivery in state corporations in Kenya. The Strategic Journal of Business & Change Management, 6 (4), 794 – 808
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DOI: http://dx.doi.org/10.61426/sjbcm.v6i4.1425
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