INFLUENCE OF ICT ON SUCCESSFUL PROJECT COMPLETION IN THE KENYAN BANKING INDUSTRY: CASE OF FIVE LARGEST BANKS
Abstract
Banks in Kenya are continuously engaging in projects due to the nature of business, technology advancements, competition and customer expectations. Introduction of new products, new channels and systems and expansion of branches and regions are examples of projects undertaken by banks. Successful project completion is a desired common goal in most projects undertaken by different entities across the world. The study examined the influence of ICT on successful project completion in the Kenyan banking industry. The study was guided by research objectives which included finding out to what extent Digital Communication Tools, automated document management software and Project Management Software contribute to successful project completion in the Kenyan banking industry. This research study used a descriptive research design. The target population of this study was 112 staff in PMO in Kenyan offices for KCB, Bank, Equity Bank, Cooperative bank, Standard Chartered bank and Barclays bank. The study used stratified sampling technique to select 30% of the target population. The sample size of this study was 34 respondents. The study used primary data which was collected by use of self-administered questionnaires. The questionnaire were administered by use of a drop off and pick later method to sampled respondents. In processing the qualitative data content analysis was used. The quantitative data in this research was analyzed by use of descriptive and inferential statistics using SSPSS. The study found that use of Project Management Software and Document Management Systems, in project management have a positive influence on successful project completion in the Kenyan banking industry.
Key Words: ICT, Banking Industry, Successful Projects
Full Text:
PDFReferences
Aadamsoo, A.M. (2010). Web-based Project Management System. Retrieved from https://www.theseus.fi/bitstream/handle/10024/16996/Aadamsoo_Anne-ai.pdf?sequence=1
Acar, E., I. Kocak, Y. Sey & D. Arditi. (2005), Use of Information and Communication Technologies by Small and Medium-sized Enterprises (SMEs) in Building Construction. Construction Management and Economics, 23(7), 713-722.
AIIM. (2009).Analysis, Selection and Implementation of Electronic Document Management Systems. Retrieved from: http://www.aiim.org/documents/standards/ARP1-2009.pdf
Ajam, M. (2013). How to measure project success: The four dimensions, 12(2) 10
Alexandrova, M., & Ivanova, L. (2012).Critical success factors of project management: empirical evidence from projects supported by EU programmes. Paper presented at 9th International ASECU Conference on “Systematic Economic Crisis: Current Issues and Perspectives”, Skopje, Macedonia. Retrieved from http://www.asecu.gr/files/9th_conf_files/alexandrova-and-ivanova.pdf
Ali, A.S.B., Anbari, F.T. & Money, W.H. (2008). Impact of organizational and project factors on acceptance and usage of Project Management Software and perceived project success. Project Management Journal, 39(2), 5-33.
Amade, B., Ogbonna, A.C. & Kaduru, C.C. (2010). Determinants of successful project management in Nigeria. International Journal of Management Sciences and business Research, 1(6).
Anderson, R. E., Carter, I., & Lowe, G. R. (1999).Human behavior in the social environment (5th ed.).New York: Aldine de Gruyter.
Babbie, E. R. (2007). The basics of social research (4th Ed.). Australia: Wadsworth.
Baccarini, D. &Collins, A (2002).The concept of Project Success-What 150 Australian Project Managers Think: An empirical study. Retrieved from http://cms.3rdgen.info/3rdgen_sites/107/resource/04%20SM2%20Baccarini.pdf
Baljkas, S. (2000).Methods of project planning in Croatian environment. Paper presented at 1st International Conference on Information Society and Information Technologies, ISIT 2009, Novo mesto, Slovenija. Retrieved from http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2505743
Barclays Bank Kenya (2014).About Barclays. Available at: http://www.barclays.co.ke/personal/about-us/index.html
Barclays Bank Kenya. (2014).Financial Results 2013. Available at: http://www.barclays.co.ke/personal/news-press-release/index.html
Bardhan,I, Krishnan,V.V.& Lin, S.(2012).Team Dispersion, Information Technology and Project Performance. Product and Operations Management, 22(6), 1478-1493.
Bauer, M. (2010). Project Success Factors. London: eZ publish.
Becker, G. (1964), Human Capital, Chicago: The University of Chicago Press.
Becker, G. (1994) Human Capital: A Theoretical and Empirical Analysis with Special Reference to Education. Chicago: The University of Chicago Press
Bichanga, W.O. &Ali, Y.W. (2014) Effects of E-banking on Growth of Customer Base in Kenyan Banks. International Journal of Research in Management and Business Studies 1(1) 78
Bordens, K.S. & Abbort, B.B. (2008).Research Design and Methods, A Process Approach (8th Ed.) New York: McGraw-Hill.
Boulding, K. E. (2004). General systems theory: The skeleton of science. E: CO Special double 6(1), 127-139
Bowden, S., Dorr, A. Thorpe, T., & Annuba, C. (2006).Mobile ICT support for construction improvement. Automation in constructions. 15, 664-676.
Brandell, J. R. (2010) Theory &Practice in Clinical Social work. Thousand Oaks, CA: Sage.
Brodar, K. & Pihir, I. (2007) Influence of Project Management Software Tools Usage on Project Success. Paper presented at Information and Intelligent Systems 2007 conference, Varaždin, Croatia
Bryman, A. & Bell, E. (2007).Business Research Methods. London: Oxford University Press.
CBK (2010). LAWS OF KENYA: The Banking Act. Retrieved from http://www.bu.edu/bucflp/files/2012/01/Banking-Act.pdf
CBK (2014). Banking Industry-Banking in Kenya. Retrieved from https://www.centralbank.go.ke
CBK (2014). Commercial banks and Mortgage institutions. Available at https://www.centralbank.go.ke/index.php/bank-supervision/commercial-banks-mortgage-finance-institutions
CBK Publications, 2012 annual report: KENYA ELECTRONIC PAYMENT AND SETTLEMENT SYSTEM (KEPSS).Retrieved from https://www.centralbank.go.ke/index.php/news/264-cbk-annual-reports-2011-2012
Chiu-Chi, W., Ping-Hung, L., & Ying-Chin, T. (2002) Resource-constrained project management using enhanced theory of constraint. International Journal of Project Management, 20(7), 561.
Cleland, D., Cleland, D.I., &King, W. R. (1988) Project Management Handbook (2nd edition). New York: John Wiley.
Cooper, D. R., & Schindler, P. S. (2006). Business Research Methods. New Delhi: Tata McGraw Hill.
Cooperative Bank of Kenya. (2014). Co-op Bank Annual Report 2013. Available at: http://www.co-opbank.co.ke/index.php/about-us/annual-reports
Cooperative Bank of Kenya. (2014).About us. Available at: http://www.co-opbank.co.ke/index.php/about-us
Copper, D.R. & Schindler, P.S. (2010).Business Research Methods. New York: McGraw –Hill.
Creswell, J.W. (2012).Research Design: Qualitative, Quantitative and Mixed Methods Approaches (2nd Ed.)Thousand oaks, London: Sage.
Cronbach, L.J. (1947) Test “reliability”: Its meaning and determination .Psychometrika, 12, 1-16.
Davis, F.D., Bagozzi, R.P, & Warshaw, P.R. (1989).User Acceptance of Computer Technology a Comparison of two Theoretical Models. Management Science, 35(8), 982-1003
Denscombe, M. (2007). The good research guide for small-scale social research projects. 3rd ed. Maidenhead, UK: Open University Press.
Dittmer, H. W. (1997) Goldratt’s Theory of Constraints: A Systems Approach to Continuous Improvement. Wisconsin: ASQ Quality Press.
Drouin, N. & Besner, C. (2012) Projects and Organization: Adding rungs to the ladder of understanding project management and its relationship with the organization. International Journal of Managing Projects in Business, 5(2), pp. 175-179.
Dvir, D., Sadeh, A., & Malach-Pines, A. (2006). Projects and project managers: the relationship between project managers’ personality, project types, and project success. Project Management Journal, 37(5), 36-48.
Equity Bank. (2014). Equity Bank records 21% growth in profit. Available at: http://equitybankgroup.com/index.php/investor-relations/financial-results
Equity Bank. (2014). Our History. Available at: http://www.equitybank.co.ke/index.php/about/our-history
Flannes, S. W. & Levin, G. (2001). People Skills for Project Managers, Vienna, VA: Management Concepts Press.
Flyvbjerg, B. (2014), What You Should Know about Megaprojects and Why: An Overview. Project Management Journal, 45(2), 6-19.
French, C.S. (1996) Data Processing and Information Technology. London, United Kingdom: Thompson
Gallager, R. (2006).Principles of Digital Communication 1. Retrieved from http://ocw.mit.edu/courses/electrical-engineering-and-computer-science/6-450-principles-of-digital-communications-i-fall-2006/lecture-notes/book_1.pdf
Galve-Gorriz, C. & Castel, A.G. (2010).The relationship between human resources and information and communication technologies: Spanish firm-level evidence. Journal of Theoretical and Applied Electronic Commerce Research, 5(1), 11-24.
Glicken, M. D. (2008). Social research: A simple guide. Boston, MA: Allyn and Bacon. .
Gudiene, N.,Ramelyte,L. & Banaitis, A.(2013).An evaluation of Critical Success Factors for Construction Projects using Expert Judgment. Paper presented at 1st International Virtual Scientific Conference. Retrieved from http://www.scieconf.com
Haslett, T. & Sankaran, S. (2009) Applying Multi-Methodology Systems Theory to Project Management. Proceedings from the 53rd Annual Meeting of the International Society for the Systems Sciences, 2009, Brisbane, Australia.
Heathfield, S.M. (2008) Training and Development for Employee Motivation and Retention. The Journal of the Laboratory Animal Management Association, 20(2), 20
Heckman, J. (2008).Why Document management: a white paper. Heckman consulting, 1(1), 1-25.S
Horton, J.L. (2008). Is Project Management Software Useful for PR? Retrieved from http://www.informationweek.com/whitepaper/Business_Intelligence/wp902537?articleID=902537
Institute of Management Accountants (1999): Theory of Constraints: Management Systems Fundamentals. Retrieved from http://www.imanet.org/PDFs/Public/Research/SMA/Theory%20of%20Constraints%20TOC.pdf
Irmler, C. (2009).Document Management Systems. Sydney: DECD Gener8 Publishers.
Kabutu, P.M. (2013). Offshore software developments and implementation projects in public organizations: A case study of Kenya Power & Lighting Company. International Journal of Sciences and Entrepreneurship, 1(6), 147-155.
Kaul, V. (2012). The Digital Communications Revolution. Online Journal of Communication and Media Technologies, 2(3), 113-130
Kaul, V. (2012).The Digital Communications Revolution. Online Journal of Communications and Media Technology.2 (3) 113-130
KCB. (2014). KCB History. Available at: http://ke.kcbbankgroup.com/about/history/
KCB. (2014).2013 Annual Financial Report. Available at: http://ke.kcbbankgroup.com/about/investors/reports-and-results/
Kenya Bankers Association (2014). KBA Statement on the Banking Industry’s Migration to the EMV Standard. Retrieved from http://www.kba.co.ke/home/92-latest-news/277-kba-statement-on-the-banking-industrys-migration-to-the-emv-standard-
Kerzner, H. (2006). Project Management: A systems Approach to Planning, Scheduling and controlling (9th edition).New York: Wiley Press.
Kessler, A.S. & Lulfesmann, C. (2006) The Theory of Human Capital Revisited: On The Interaction of General and Specific Investments. Economic Journal.116 (514), 903-923.
Keyton, J. (2011). Communication and organizational culture: A key to understanding work experience. CA: Sage.
Kishore, V., Abraham, D.M., & Sinfield, J.V. (2011). Portfolio Cash Assessment Using Fuzzy Systems Theory. Journal of Construction Engineering & Management, 137(5), 333-343.
Kuen, C.W., Zailani, S., & Fernando, Y. (2009) Critical success factors influencing the project success amongst manufacturing companies in Malaysia. African Journal of Business management, 3(1), 16-27.
Lim, C.S., & Mohamed, M. (1999). Criteria of project success: an explanatory re-examination. International Journal of Project Management, 17(4), 243-248.
Lipovetsky, S., Tishler, A., Dvir, D., & Shenhar, A. (1997). The relative importance of project success dimensions. Research and Development Management, 27(2), 97-106.
Lunenburg, F. C. (2010) Communication: The Process, Barriers and Improving effectiveness. Schooling 1(1), 1-11.
Makau, S.M., Wawire, N.H. & Ofafa G.A. (2013).An empirical study of the relationship between organizational factors and adoption of ICT among health related SMEs in Nairobi, Kenya. International Journal of Arts and Commerce, 2(3) 1-16.
Mangini, A., Perlman, S., Fredrick, J & Arkenberg, C. (2012).Strategy for Effective Communication in the New Digital Media Landscape. City Council Ad hoc Committee on Technology, 13(2), 2-7.
Marti, M. M. &O’Brien, L.K. (2005) Project Management Software: Practical applications for improved project management. Minnesota: Minnesota Local Road Research Board, Office of Research Services.
Marti, M.M. & O’Brien, K. L. (2005).Project Management Software: Practical Applications for Improved Project Management. Minnesota: Minnesota Local Road Research Board, Office of Research Services.
Marti, M.M. &O’Brien, K.L. (2005) Project Management Software: Practical Applications for Improved Project Management. Minneapolis, Minnesota: Minnesota Local Road Research Board
Mayasuki, N. (2002), Mizuho Bank's System Failures Revealed, Bug in Network Bridge Program Interrupted Debits. Nikkei Business Journal, 12(3), 11.
Mboya, P.A. (2013).Influence of adoption of information communication technology on organization performance: a case study of Kenya Wildlife Service. International Journal of Social Science and Entrepreneurship, 1(2).
Meroka, I.M. (2011) Critical success Factors for Industrial and Commercial Projects in Kenya. Operations Research Society of Eastern Africa Journal, 1(1), 93-108.
Michel, C., Mieaust, A., & Fieasust, M. (2000).Collaboration and integration of project life cycle design information using IT system. Paper presented at International Conference on Construction Information Technology, Hong Kong.
Minnesota State Archives. (2012).Electronic Document Management Systems. Retrieved from:http://www.mnhs.org/preserve/records/electronicrecords/docs_pdfs/DocumentMgmt-v5-march2012.pdf
Mobey, A., & Parker, D (2002). Risk evaluation and its importance to project implementation. International Journal of Productivity and Performance Management, 51(4), 202-208.
Moore,G. C.,& Benbasat,I (1991).Development of an instrument to measure the perceptions of adopting an Information technology innovation. Information systems research, 2(3), 173-191.
Mugenda, A.G. (2008). Social Science Research. Nairobi: Acts Press.
Mugenda, O.M. & Mugenda, A.G. (1999). Research Methods Quantitative and qualitative approaches, African Centre for Technology Studies, Nairobi
Mugenda, O.M. & Mugenda, A.G. (2003). Research Methods Quantitative and qualitative approaches. Nairobi: Acts Press.
Mujis, M. (2004).Doing Qualitative Research in Education. London: Sage Publication.
Mwai, M.M (2012).Factors Influencing Project Performance of IT Projects in Kenya: A case study of selected firms in Nairobi. Retrieved from http://ir-library.ku.ac.ke/handle/123456789/5108
Niederman,F Brancheau, F. & Wetherbe, J.(1991). Information Systems Management for the 1990s. MIS Quarterly, 15(4), 475-500.
Olalusi. O.C., and Jesulolowa, O. (2013). The Impact of Information Technology on Nigerian Construction Industry. International Journal of Engineering and Innovative Technology, 2(9).
Olatoye, R.A. (2009). Gender factor in Computer anxiety, knowledge and utilization among Senior Secondary students in Osun state, Nigeria. Gender and Behaviour, 7(2), 2430-2442.
Olatoye, R.A. (2011). Levels of participation in ICT training programmes, computer anxiety and ICT utilization among selected professionals. International Journal of Education and Development using Information and Communication Technology, 7(2), 15-26.
Orodho, A. (2003).Essentials of education and social science research methods. Nairobi: Masola Publishers.
Patton, M.Q. (2002).Qualitative Research and Evaluation Methods (3rd Ed.) Thousand Oaks, CA: Sage.
Pellerin, R., Perrier, N., Guillot, X., & Leger, P. M. (2013). Project Characteristics, Project Management Software and Project Performance: An Impact Analysis Based on Real Project Data. International Journal of Information Systems and Project Management, Vol. 3, No.1, pp. 5-28.
Perumal, V. R., Hassan, A., & Bakar, A. (2011).The influence of technology: factors motivating project management team successfully. International Journal of Economic and Management Sciences, 1(5), 92-96.
PMI, (2004).A Guide to the Project Management Body of Knowledge. Pennsylvania: Project Management Institute.
Popper, R.K. (1963).Conjectures and Refutations: The Growth of Scientific Knowledge (5th Ed.).New York: Routledge
Powell, T. & Dent-Micallef, A. (1997): Information technology as competitive advantage: The role of human, business, and technology resources, Strategic Management Journal, 18 (5), 375–405.
Raymond, L. & Bergeron, F. (2008). Project Management Information Systems. An empirical study of their impact on project managers and project success. International Journal of Project Management, 26 (1), 213-220.
Rogers, M. E. (1983) Diffusion of innovations. New York: The Free Press.
Ronen, B. (2005). Special issue on the Theory of Constraints-Practice and Research. Human Systems Management, 24(1), 1-2.
Sahin, I. (2006). Detailed Review of Rogers’ Diffusion of Innovations Theory and Educational Technology-Related Studies Based on Rogers’ Theory. The Turkish Online Journal of Educational Technology, 5(2), 14-23.
Schwalbe, K. (2010). An Introduction to Project Management. Minneapolis, Minnesota: Course Technology
Seiwald, C. (2013).The case for better document collaboration. California: Perforce Inc.
Standard Chartered. (2014).2013 Annual Report. Retrieved from: http://investors.sc.com/en/annual-reports.cfml
Standard Chartered. (2014).About us. Available at: https://www.sc.com/ke/about-us/index.html
Sulankivi, K. (2003).Benefits of centralized digital information management in multi partner projects. ITcon, 9(1) 35-63.
Tao, R., & Tam, C. (2013).System reliability theory based multiple-objective optimization model for construction projects. Automation in Construction, 3(1), 54-64.
Wambugu, J.M. (2012). The factors influencing the success of Constituency Development Funds (CDF) projects in Nyeri County, Central Province, Kenya. Retrieved from http://ir-library.ku.ac.ke/handle/123456789/3547.
Watson, K.J., Blackstone, J. H., &Gardiner, S.C. (2007). The evolution of a management philosophy: The Theory of Constraints. Journal of Operations Management, 25(2), 387-402.
Young, N. (2009).Understanding the Research Process and Methods. An introduction to Research Methods. Las Vegas: Acts Press.
Zhang, P., Aikman,S.,& Sun, H.(2008).Two types of attitudes in ICT acceptance and use. International Journal of Human Interaction, 24(7), 628-648.
Zuppo, C.M. (2012). Defining ICT in a boundary less world: The development of a working hierarchy. International Journal of Managing Information Technology 4(3), 13-22.
Zwikael, O., & Sadeh, A. (2007).Planning effort as an effective risk management tool. Journal of Operations Management, 25(4), 755-767.
DOI: http://dx.doi.org/10.61426/sjbcm.v2i2.155
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.
PAST ISSUES:
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.