THE ROLE OF SERVICE AGREEMENT ON THE PERFORMANCE OF AGRICULTURAL STATE CORPORATIONS IN KENYA
Abstract
The overall objective of this study was to investigate on the role of service agreement practices on the performance of agricultural state corporations in Kenya. Specifically, this study aimed at: examining the role of service agreement planning on the performance of agricultural state corporations in Kenya; finding out the role of contract administration on the performance of agricultural state corporations in Kenya; elaborating the role of service agreement regulation on the performance of agricultural state corporations in Kenya; and determining the role of capacity building on the performance of agricultural state corporations in Kenya. The scope of the study was limited to the state-owned ventures situated in different parts of the country. Basing the research on the financial period 2018-2019, a total of 40 state corporations were examined. Open and closed ended questionnaire were distributed through drop and pick approach where all 40 target companies were given three questionnaires each to achieve a total feedback of 120. Data output, such as inferential analysis, multiple regression, and ANOVA were generated using SPSS. The response rate of the study was 80%. The findings of the study indicated that service agreement planning, contract administration; service agreement regulation and capacity building have a positive relationship with performance of agricultural state corporations in Kenya. Finally, the study recommended that public institutions should embrace service agreement best practices so as to improve performance and further researches should to be carried out in other public institutions to find out if the same results could be obtained.
Key Words: Service Agreement Planning, Contract Administration, Service Agreement Regulation, Capacity Building
CITATION: Owuor, W. A., & Moronge, M. (2020). The role of service agreement on the performance of agricultural state corporations in Kenya. The Strategic Journal of Business & Change Management, 7(1), 948 – 966.
Full Text:
PDFReferences
Barna, I., & Peto, A. (2017). Research methodology. In political justice in Budapest after World War II (pp. 27-44). Central European University Press. Retrieved May 16, 2019, from http://www.jstor.org/stable/10.7829/j.ctt14qrxwt.7
Basu, R., Bhola, P. (2016). Impact of quality management practices on performance stimulating growth: Empirical evidence from Indian IT-enabled service SMEs. International Journal of Quality & Reliability Management, 33(8), 1179-1201.
Bhattacherjee, A., (2016). Social science research: Principles, Methods, and Practices. New York: Free Press
Chen, Y., & Perry, J. (2015). Outsourcing for e-government: managing for success. Public Performance & Management Review, 26(4), 404-421.
Chun-Mii, C. (2018). A review and analysis of service level agreements and chargebacks in the retail industry, The International Journal of Logistics Management, 29(4), 1325-1345.
Cooper, D. R., & Schindler, P. S., (2016). Business research methods. New Delhi: Tata McGraw Hill
Creswell, J.W., (2015). Research design. Qualitative, quantitative, and mixed methods approach. Thousand Oaks CA: Sage.
Duke, G. (2015). The planning theory and natural law. Law and Philosophy, 34(2), 173-200. Retrieved May 17, 2019, from http://www.jstor.org/stable/24572434
Edwards, J., & Griffin, A. (2016). Don’t waste your budget: Keys for managing facility services contracts. The Military Engineer, 108(704), 57-58. Retrieved April 30, 2019, from http://www.jstor.org/stable/26354672
Elbanna, S., Andrews, R., & Pollanen, R. (2016). Strategic planning and implementation success in public service organizations: Evidence from Canada. Public Management Review, 18(7), 1017-1042.
Gibbens, R., Sargood, S., Kelly, F., Azmoodeh, H., MacFadyen, R., & MacFadyen, N. (2016). An approach to service level agreements for IP networks with differentiated services. Philosophical Transactions: Mathematical, Physical and Engineering Sciences, 358(1773), 2165-2182. Retrieved April 30, 2019, from http://www.jstor.org/stable/2666842
Gibbons, R. (2010). Transaction-cost economics: Past, present, and future? The Scandinavian Journal of Economics, 112(2), 263-288. Retrieved May 17, 2019, from http://www.jstor.org/stable/40783343
Goo, J., Kishore, R., Rao, H., & Nam, K. (2017). The role of service level agreements in relational management of information technology outsourcing: An Empirical Study. MIS Quarterly, 33(1), 119-145.
Kariuki, I. M., & Loy, J. P. (2016). Contractual farming arrangements, quality control, incentives, and distribution failure in Kenya's smallholder horticulture: A multivariate probit analysis. Agribusiness, 32(4), 547-562.
Kendrick, R. (2016). The service level agreement. In Outsourcing IT: A governance guide (pp. 125-132). IT Governance Publishing.
Kőszegi, B. (2014). Behavioral contract theory. Journal of Economic Literature, 52(4), 1075-1118. Retrieved May 17, 2019, from http://www.jstor.org/stable/24434170
Lacity, M., and Willcocks, L. (2014). Business process outsourcing and dynamic innovation. Strategic Outsourcing: An International Journal, 7(1), 66-92.
Luka, N. (2016). Role of public procurement practices on road construction projects implementation: A case of Kenya Urban Roads Authority (Kura) Machakos County, Kenya. Journal of Business and Organizational Development, 2(3), 90-97.
Marsh, J. A., & Farrell, C. C. (2015). How leaders can support teachers with data-driven decision making: A framework for understanding capacity building. Educational Management Administration & Leadership, 43(2), 269-289.
Milner, J., & Olsen, T. (2018). Service-level agreements in call centers: Perils and Prescriptions. Management Science, 54(2), 238-252.
Mohammed, A., Mohammed, A., & Abdullah, M. (2015). Service level agreements: Governance in outsourcing facility management. Jurnal Teknologi, 73(5), 11-15.
Mutonyi, S., Beukel, K., Gyau, A., & Hjortsø, C. N. (2016). Price satisfaction and producer loyalty: the role of mediators in business to business relationships in Kenyan mango supply chain. British Food Journal, 118(5), 1067-1084.
Mwambi, M. M., Oduol, J., Mshenga, P., & Saidi, M. (2016). Does contract farming improve smallholder income? The case of avocado farmers in Kenya. Journal of Agribusiness in Developing and Emerging Economies, 6(1), 2-20.
Mwangi, E. K., Gakure, R. W., Arasa, R., & Waititu, A. (2017). Financial Management Practices Role on Performance Contracting Results in Local Authorities in Kenya. European Journal of Business and Strategic Management, 2(4), 1-15.
Mwega, f. (2016). Kenya. In Fengler W. & Kharas H. (Eds.), Delivering Aid Differently: Lessons from the Field (pp. 107-128). Washington, D.C.: Brookings Institution Press. Retrieved May 17, 2019, from, http://www.jstor.org/stable/10.7864/j.ctt127wks.9
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2017). Human resource management: Gaining a competitive advantage. New York, NY: McGraw-Hill Education.
Norman-Major, K. (2012). Erratum: public procurement: Public administration and public service perspectives. Journal of Public Affairs Education, 18(3), 615-616. Retrieved May 17, 2019, from http://www.jstor.org/stable/23272659
Nyangau, K., Mburu, K., & Ogollah, K. (2014). Effects of outsourcing strategy on procurement performance among universities in Kenya. International Journal of Economics, Commerce and Management, 2(11), 1-23.
Ochieng, D. O., Veettil, P. C., & Qaim, M. (2017). Farmers’ preferences for supermarket contracts in Kenya. Food Policy, 68, 100-111.
Ojakaa, D., Okoth, E., Wangila, S., Ndirangu, M., Mwangi, N., & Ilako, F. (2016). Making aid effective at the community level: The AMREF experience. Development in Practice, 21(7), 1013-1022.
Oshri, I., Kotlarsky, J., & Gerbasi, A. (2015). Strategic innovation through outsourcing: the role of relational and contractual governance. The Journal of Strategic Information Systems, 24(3), 203- 216.
Selviaridis, K., & van der Valk, W. (2019). Framing contractual performance incentives: effects on supplier behavior. International Journal of Operations & Production Management, 39(2), 190-213.
Upadhaya, B., Munir, R., & Blount, Y. (2014). Association between performance measurement systems and organizational effectiveness. International Journal of Operations & Production Management, 34(7), 853-875.
Wachira, W., Brookes, M., & Haines, R. (2016). Viewing the impact of outsourcing from a Kenyan perspective. Asian Journal of Management Science and Economics, 3(1), 24-43.
Waigwa, M. W., & Njeru, A. (2016). Factors influencing the management of procurement contracts in public security agencies: A case of Kenya Police Service. International Academic Journal of Procurement and Supply Chain Management, 2(2), 20-40.
DOI: http://dx.doi.org/10.61426/sjbcm.v7i1.1602
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.
PAST ISSUES:
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.