EFFECTS OF CHANGE IN ORGANIZATIONAL FOCUS ON THE PERFORMANCE OF VOLUNTARY SERVICE OVERSEAS - KENYA
Abstract
Despite their crucial role in development and poverty alleviation and their frequent change of organizational focus, most non-governmental organizations have been recording poor performance in terms of completing projects on time and within the budget, donors satisfaction, beneficiaries satisfaction and achieving the set objectives. Therefore, the purpose of this study was to examine the effects of change in organizational focus on the performance of Voluntary Service Overseas-Kenya. This study utilized a descriptive research design. The target population was all the 85 staff working in finance, human resource, programmes, and fundraising and communications departments in Voluntary Service Overseas, Kenya. Both secondary and primary data were used, secondary data was obtained from the company profile of Voluntary Service Overseas-Kenya while semi-structured questionnaire were used in the collection of primary data. A semi-structured questionnaire contains both open-ended and closed ended questions. The questionnaires generated both qualitative and quantitative data. Qualitative data was analyzed by use of thematic analysis and the results were presented in a narrative form. Quantitative data was analyzed by use of inferential and descriptive statistics with the help of Statistical Package for Social Sciences (SPSS version 22). The study found that change in organizational structure has a positive and significant influence on the performance of Voluntary Service Overseas-Kenya. In addition, findings revealed that change in organizational values has a positive and significant influence on the performance of Voluntary Service Overseas-Kenya. The study also established that change in organizational goals has a positive and significant influence on the performance of Voluntary Service Overseas-Kenya. From the findings, the study therefore recommended that the top management in Voluntary Service Overseas-Kenya should ensure a clear chain of command as well as span of control to facilitate employee clarity. The management should also formulate and implement staff development programmes. In addition, the study also recommended that the management should always seek the opinion of all employees during formulation of strategic goals.
Key Words: Change, Organizational Focus, Structure, Values, Goals Performance
CITATION: Olwith, E. A., Ochieng, D., & Vundi, N. (2020). Effects of change in organizational focus on the performance of voluntary service overseas - Kenya. The Strategic Journal of Business & Change Management, 7(3), 421 – 437.
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DOI: http://dx.doi.org/10.61426/sjbcm.v7i3.1681
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