STRATEGIC INNOVATION MANAGEMENT AND ROAD SAFETY PERFORMANCE IN NATIONAL TRANSPORT AND SAFETY AUTHORITY, KENYA
Abstract
The purpose of this study was to investigate the effect of strategic innovation management on road safety performance in National Transport and Safety Authority. The study adopted a descriptive research design. The target population was 69 National Transport and Safety Authority, Kenya. The sample size of 59 respondents was drawn by use of Slovin’s statistical formula. Primary data was collected using structured questionnaire based on the objectives of the study. The data was edited, coded for processing using the Statistical Package for Social Sciences (SPSS v.25) and presented in tables. Data was edited for completeness and consistency before analysis. Descriptive and inferential statistics were used to analyze information generated from the respondents. From the findings it was established that transport integrated management systems used by the agency were effective and respondents agreed that the agency had invested in enterprise resource planning which had improved efficiency. The study results showed that respondents agreed that the systems adopted by National Transport and Safety Authority password protected and had firewalls to prevent system intrusion by the aliens. The study concluded that there was improved transparency and accountability at National Transport and Safety Authority as a result of automated payment systems. Agency system users including both customers and the agency were able to get real-time feedback which had increased efficiency and National Transport and Safety Authority had continuously undertaken to standardize service delivery so as to sustain service consistency across its offices countrywide. The study recommended that National Transport and Safety Authority should endeavor to upgrade the existing transport integrated management systems (TIMS) to make it more effective and responsive to contemporary public needs. The study recommended that the management of the National Transport and Safety Authority should adopt and encourage use of automated payment systems to reduce cases of fraud and pilferage of public funds. Further, the agency should ensure its systems provide real-time feedback to enhance service delivery efficiency.
Key Words: Technological Innovation, Process Innovation, Service Innovation, Administrative Innovation
CITATION Adow, A., & Kising’u, T. (2020). Strategic innovation management and road safety performance In National Transport and Safety Authority, Kenya. The Strategic Journal of Business & Change Management, 7(3), 721 – 737.
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DOI: http://dx.doi.org/10.61426/sjbcm.v7i3.1703
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