INFLUENCE OF PROCUREMENT PROCESS ON SERVICE DELIVERY IN STATE CORPORATIONS IN KENYA
Abstract
The purpose of this study was to establish the influence of procurement process on service delivery in the state corporations in Kenya. The study adopted a descriptive research design.The population of the study was 187 state corporations as per list of Kenyan state corporations 2020. A pilot study was undertaken to check the validity and reliability of the data collection instrument. A questionnaire was used to collect primary data and consisted of both structured and open ended questions to give qualitative and quantitative data. Data was analyzed using descriptive and inferential statistics in which frequencies and percentages were used. SPSS was used to analyze the data and to determine whether the independent variables related to the dependent variable. Based on the study findings, the study concluded that service delivery in the state corporations in Kenya is affected by procurement procedures, supplier selection; tender processing and supplier evaluation. The study recommended that procurement procedures should be well practiced in any procurement process to ease the procurement processes and associated costs hence achieve organizational objectives to enhance service delivery. There is need to enormously implement procurement policies which encourage tendering, supplier assessment and material planning in organizations in order to enhance performance. The study recommended that state corporations should adopt supplier collaboration strategies such as supplier identification and assessment, supplier evaluation and management and resource sharing to enhance service delivery in the state corporations. The organizations should adopt financial stability strategies such as capital, internal financial coordination and systematic and quantitative approach to enhance procurement service delivery. The study recommended that supplier management should have adequate supplier base which is important to improve performance of its suppliers. State corporations should be concerned with the supplier credit terms to enhance service delivery. The state corporations should strive to make timely dispute resolution with suppliers to enhance service delivery. The state corporations need to conduct supplier base annually to enhance cost reduction.
Key Words: Procurement Procedures, Supplier Selection, Tendering Process, Supplier Evaluation, Service Delivery
CITATION: Muriithi, S. G., & Moronge, M. (2020). Influence of procurement process on service delivery in state corporations in Kenya. The Strategic Journal of Business & Change Management, 7(4), 294 – 304.
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DOI: http://dx.doi.org/10.61426/sjbcm.v7i4.1753
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