INFLUENCE OF DECISION-MAKING PRACTICES ON QUALITY OF SOCIAL SERVICE DELIVERY IN RWANDA
Abstract
The purpose of this study was to determine the influence of decision-making practices on quality of social service delivery in Rwanda. The questions were identification of reforms that had been affected and an assessment on its impact on service delivery. The study adopted a cross-sectional survey research design. The target population of the study was 7000 respondents. Both qualitative and quantitative data was collected through structured questionnaires. The sample size of 379 respondents was determined using the Yamane’s formula. The questionnaire was pretested before data collection for validation and reliability. The collected data was coded and analyzed using both quantitative and qualitative methods with the help of descriptive and inferential statistics. The Statistical Package for Social Sciences version 24 was used. Testing of hypotheses was done using analysis of variance. Variance Inflation Factor was used to illustrate the significance of the association between governance practices on the quality of social service delivery by local governments in Rwanda. Analyzed data was presented using tables and percentages. The coefficient of determination (R2) of 0.658, which means that this variable alone can explain up to 65.8% of the variations in the dependent variable, quality of social service delivery in Rwanda. The findings further confirmed that the regression model of decision-making practices on quality of social service delivery in Rwanda is significant for the data F=156.122, p<0.01) since p-values was 0.00 which was less than 0.05. The study at 95% confidence interval solved the third research question by indicating that the variable decision-making practices is statistically significant in the quality of social service delivery in Rwanda. The findings confirmed that there is a statistically significant influence of decision-making practices and on quality of social service delivery in Rwanda. A positive increase in decision-making practices leads to an increase in on quality of social service delivery in Rwanda. It was concluded from this study that decision-making practices is statistically significant in explaining on quality of social service delivery in Rwanda. The study concluded that decision-making practices are effective in determining on quality of social service delivery in Rwanda.
Keywords: Quality of social Service delivery, Decision-Making Practices, Public institutions in Rwanda
CITATION: Ngirabakunzi, B., Iravo, M. A., Namusonge, G., & Mulyungi, P. (2020). Influence of decision-making practices on quality of social service delivery in Rwanda. The Strategic Journal of Business & Change Management, 7 (4), 1523 – 1533.
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DOI: http://dx.doi.org/10.61426/sjbcm.v7i4.1880
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