REWARD STRATEGIES AND PERFORMANCE OF EMPLOYEES IN PUBLIC DISPENSARIES IN NAIROBI CITY COUNTY, KENYA
Abstract
This study looked at the influence of reward strategies on performance of employees in public hospitals in Nairobi County, Kenya. The study was anchored on, Expectancy Theory, Equity Theory, Maslow’s Hierarchy of Needs Theory and Herzberg’s Two Factor Theory. This study adopted a descriptive research design. The study population will consist of all the employees in Nairobi City County and was drawn from public dispensaries within this geographic location totalling 1215. Data was collected using a questionnaire that consisted of both closed and open ended questions. Data collection instrument was analysed for validity and reliability. Data consisted of qualitative and quantitative data, quantitative data was analysed by use descriptive and inferential statistics, descriptive statistics included, mean, mode and median while inferential statistics were regression and correlations. Qualitative data was analysed using content analysis. Results were presented in graphs and tables. The study found that salaries, incentives, employee recognition and career advancement had a positive significant effect on employee performance at public dispensaries in Nairobi City County, Kenya. The study concluded that many workers see earning a salary as a benefit that indicates a greater sense of prestige, compared to earning an hourly wage. Incentives are a great way to encourage employee productivity and boost their morale and enable them to complete more work in less time, employee recognition is used by organizations to express appreciation, motivate employees, and reinforce desired behaviour and career advancement fosters better communication between the employee and the manager as well as at all levels of the organization and leads to job enrichment and enhanced job satisfaction. The study recommends that the public dispensaries should be transparent about their budget by disclosing that information in a one-on-one meeting with the employee in question. An organization should start an employee recognition program through celebrating employee's milestones and achievements publicly with a formal recognition program. The organizations should ask employees and management to nominate/vote for the employee of the month to make employees appreciate the recognition that they receive and realise that their daily performances are being noticed.
Key Words: Salaries, Incentives, Employee Recognition, Career Advancement
CITATION: Mugira, R. M., & Kiiru, D. (2023). Reward strategies and performance of employees in public dispensaries in Nairobi city county, Kenya. The Strategic Journal of Business & Change Management, 11 (2), 923 – 938. http://dx.doi.org/10.61426/sjbcm.v11i2.2962
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DOI: http://dx.doi.org/10.61426/sjbcm.v11i2.2962
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