HUMAN RESOURCE ANALYTICS AND PERFORMANCE OF SHIPPING AGENTS IN MOMBASA COUNTY, KENYA
Abstract
This study investigated the impact of human resource analytics on the organizational performance of shipping agents in Mombasa County, Kenya. Specifically, it examined recruitment analytics, training analytics, employee appraisal analytics, and employee retention analytics. The research was underpinned by evidence-based management theory, resource-based view theory, human capital theory, and contingency theory. A descriptive research design was used, targeting Human Resource professionals from 42 shipping agents registered by the Kenya Ship Agents Association as of March 2024. A sample size of 69 was determined using Taro Yamane's formula and purposive sampling. Data were collected through a structured questionnaire and analyzed using SPSS version 25. The results revealed significant positive correlations between organizational performance and the four human resource analytics. Multiple regression analysis indicated that training, employee appraisal, and retention analytics positively and significantly affected organizational performance, while recruitment analytics negatively and insignificantly influenced organization performance. A knowledge gap among staff involved in recruitment was highlighted as the reason for the results of recruitment analytics, hence a need to address it. The study concluded that shipping agents in Mombasa should utilize these human resource analytics to improve performance.
Keywords: Human resource analytics, recruitment analytics, training analytics, employee appraisal analytics, employee retention analytics and organization performance
CITATION: Mangale, G. M., & Kavale, S. (2024). Human resource analytics and performance of shipping agents in Mombasa County, Kenya. The Strategic Journal of Business & Change Management, 11 (2), 1067 – 1076. http://dx.doi.org/10.61426/sjbcm.v11i2.2969
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DOI: http://dx.doi.org/10.61426/sjbcm.v11i2.2969
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