CASHLESS COLLECTION METHODS AND REVENUE GROWTH OF UASIN-GISHU COUNTY GOVERNMENT, KENYA
Abstract
The purpose of this study was to examine the effect of cashless collection methods on revenue growth of Uasin-Gishu County, Kenya. A correlation research design was adopted. The study was anchored on the revenue diversification theory, theory of optimal taxation and the technology acceptance model. The target population comprised of 50 Uasin Gishu County government staff. Census method was used since the sample size is considered small and manageable. The study employed primary data techniques to collect data through the use of self-administered questionnaires. Analysis of data was done using descriptive and inferential statistics extracted from the SPSS software. The findings revealed that M-Pesa collections was shown to account for as much as 21.1% of the variance in revenue growth. Cheque collection accounts for up to 47.7 percent of the variation in revenue growth. According to a simple linear regression study, real time gross settlement collections accounts for up to 27.7% of the variance in the revenue growth. Electronic fund transfer accounted for up to 18.8% of the variation in the revenue growth Authority. The study concluded that there is positive and significant effect of cashless collection methods on revenue growth of Uasin-Gishu County. Kenya. The study recommended that County Government need to integrate M-Pesa collections into more aspects of revenue collection processes. This can include expanding the types of payments accepted via M-Pesa and ensuring seamless integration with existing e-banking systems. The study recommended that County Government should strengthen partnerships with financial institutions to leverage their expertise in enhancing RTGS capabilities and supporting electronic payment initiatives. This collaboration can help in negotiating favorable terms, improving transaction reliability, and expanding service offerings.
Key Words: M-Pesa Collection, Cheque Collection, Gross Settlement, Electronic Fund Transfer
CITATION: Maiyo, D. K., Miroga, J., & Otinga, H. (2024). Cashless collection methods and revenue growth of Uasin-Gishu County Government, Kenya. The Strategic Journal of Business & Change Management, 11 (3), 415 – 442. http://dx.doi.org/10.61426/sjbcm.v11i3.3032
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